Donation Specialist

Goodwill Northern New England; Bangor (ME); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Medical benefits

PTO

Disability insurance

403(b) plan

Employee discount

Training & growth

Job summary

Goodwill Northern New England in Bangor seeks a Donation Specialist to greet donors, accept donations, and sort items for processing. You’ll operate light machinery and pallet jacks to move goods, always focusing on a positive donor experience and accurate receipts.

Responsibilities include inspecting donations, organizing by type, and explaining item acceptability with tact. A strong team attitude and safety training support success in this role.

Qualifications

• High School Diploma or equivalent required or preferred.
• Ability to greet donors and provide friendly customer service.
• Comfort with basic math and handling donations and receipts.

Responsibilities

• Greet donors and accept donations at the store.
• Sort donations by type and quality for the value streams.
• Operate light machinery and pallet jacks to move donated goods.
• Provide exceptional donor experience and issue receipts.
• Explain why items cannot be accepted and respond politely.

Skills

Customer service

Team player

Basic math

Safety awareness

Criminal background check cleared

Education

High School Diploma / GED / HiSET

Tools

Pallet jacks

Light machinery

Sorting equipment

Job description

Goodwill Northern New England — good works here!

At Goodwill, we believe in the power of work to transform lives. As a nonprofit organization, we are dedicated to helping individuals facing barriers to employment find meaningful work opportunities. When you join our team, you become part of a community passionate about making a positive impact.

Here, you'll be part of a team that values collaboration, respect, and diversity. We celebrate each team member's unique strengths and abilities, fostering an inclusive workplace where everyone feels valued and empowered. Working together creates a welcoming and supportive atmosphere for our customers, clients, and fellow employees.

We believe in supporting our employees just as much as they support our mission. In addition to working in a fulfilling and supportive environment, our employees enjoy:

• Medical, Vision, and Dental benefits
• Generous PTO Plan
• Paid Short- & Long-Term Disability.
• 403(b) retirement plan with employer match
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Valuable job training with growth potentialand more!

We also offer "life navigation" services, which means you can get free counseling and help if you're going through tough times. We also provide telehealth services you can use over the phone so you can take care of your physical and mental health. Goodwill NNE is all about creating a friendly and respectful workplace. We want everyone to be kind, open, good listeners, and supportive of each other. When you join the Goodwill NNE team, you're not just getting a job; you're becoming part of a community that looks out for its employees and their well-being.

Job Duties:Goodwill stores handle hundreds of donations daily, and we are hiring quick-thinking, hard workers to perform light warehouse work. Donation Specialists greet donors, accept donations, and then use light machinery to move heavy loads. Donation Specialists can also expect to sort donations by type and quality. Quick decision-making is a must. Goodwill NNE also expects Donation Specialists to be able to say “no thank you” to items we cannot accept and politely explain why to each customer.

Imagine working in the "back room" of our store, where each day brings new challenges and experiences. You won't live the same day twice in this job. As a Donation Specialist, you'll receive comprehensive safety training, including the operation of pallet jacks and other essential equipment to handle donations effectively.

In this role, you'll:

• Inspect, accept, track, and sort donations into the correct value stream.
• Provide the best-in-class customer experience to donors, assisting them, issuing donation receipts, and ensuring every interaction is positive.
• Operate power equipment to organize and store donated products efficiently.

Minimum Qualifications:

• A positive, friendly attitude that fosters a great work environment.
• Basic mathematical and literacy skills to support your tasks.
• Ability to use essential job equipment and tools.
• Flexibility to work varying schedules, including evenings and weekends.
• Successful completion of a criminal background check meeting agency standards.
• Physical capability to lift and move objects, including lifting up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly.

Preferred Qualifications:

• Prior experience in light manufacturing, warehouse work, or donation-related tasks.
• High school diploma, GED, HiSET, or equivalent.

Qualifications

Skills

Preferred

Team Building

Some Knowledge

Intermediate

Customer Service

Some Knowledge

Behaviors

Preferred

Team Player

Team Player

: Works well as a member of a group

:

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

:

Education

Preferred

High School Diploma/GED or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.