Donation Services Operations Leader

Louisiana Organ Procurement Agency Inc; Covington (LA); On-site; USD 75,000 - 110,000; Full time

Job summary

Louisiana Organ Procurement Agency Inc. seeks a Donation Services Manager to lead and optimize hospital services operations across regions. You will ensure compliant, high-quality donor care, coordinate with clinical teams, and foster an inclusive, high-performing team culture.

You will manage daily operations, mentor staff, and partner with HR on staffing and performance development while driving process improvements and stakeholder collaboration.

Qualifications

• Bachelor’s degree preferred; equivalent education/experience may be considered.
• 3+ years of supervisory or leadership experience.
• Ability to assess donor potential and medical suitability with clinical teams.
• Experience using data and hospital metrics to drive process improvements.
• Comfort with fast-paced healthcare settings and maintaining professionalism under pressure.
• Strong understanding of compliance, safety, and quality standards.
• Proven ability to lead people and processes in a fast-paced environment.
• Skilled communicator with relationship-building and coaching abilities.

Responsibilities

• Provide hands-on operational leadership within Hospital Services and support mission and values.
• Oversee day-to-day operations ensuring compliance, efficiency, and service quality.
• Lead staff development, coaching, and training in partnership with HR.
• Collaborate with peers and external partners for seamless operations and alignment.
• Oversee daily hospital-facing donation services, referral/chart evaluation, and case support.
• Participate in audits, policy updates, and strategic planning.

Skills

Leadership

Communication

Coaching

Data-driven decisions

Relationship-building

Education

Bachelor’s degree or equivalent experience

CPTC/RN/RT certification

Tools

Microsoft Office

Google Workspace

Job description

Louisiana Organ Procurement Agency Inc. seeks a Donation Services Manager to lead and optimize hospital services operations across regions. You will ensure compliant, high-quality donor care, coordinate with clinical teams, and foster an inclusive, high-performing team culture.

You will manage daily operations, mentor staff, and partner with HR on staffing and performance development while driving process improvements and stakeholder collaboration.