Donation Services Associate - Archer Store

Davita Inc.; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the community service sector is looking for a Donation Services Associate I. This role involves greeting customers, assisting with donation unloading, and maintaining a clean environment at donation centers. Ideal candidates will have retail experience and strong customer service skills. The position offers a competitive hourly wage of $18.81 and eligibility for various benefits including paid time off and health insurance.

Benefits

Medical, Dental, Vision Insurance

Retirement Plans

Paid Time Off (vacation, sick, holiday)

Qualifications

• One year of retail experience preferred.
• Basic computer skills for ordering supplies and email communication.

Responsibilities

• Provide excellent customer service while assisting customers dropping off donations.
• Handle donated items with care and sort them as needed.

Skills

Customer Service

Communication

Time Management

Education

High school diploma or equivalent

Job description

***Please Note: This position will be posted through Tuesday, June 16th, 2025***

Get a great workout while serving your Community!

Are you someone who can't sit down? Do you want to earn money while giving back to the Community you live in? Do you enjoy being out in our beautiful Colorado air? Our Donations Associate may be the job for you!

Please Note: Excellent customer service skills are a must! Please tell us about your availability! Full-time positions are available. Availability to work evenings and weekends is preferred.

Donation hours at our Retail Centers are Monday through Saturday 8:00 a.m. to 8:30 p.m. and Sunday 9:00 a.m. to 7:00 p.m.

Pay: $18.81/hr. This position is eligible for Daily Pay, allowing you to work today and get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts, and several voluntary supplemental benefit offerings. These positions are also eligible for paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Job Summary

The Donation Services Associate I is typically the first point of contact for customers dropping off items at retail centers. They provide excellent and friendly customer service by greeting customers promptly and assisting as needed, which may include lifting or unloading donations from vehicles or other areas. Associates are expected to handle goods with care, respecting donated items.

Essential Functions

• Provide excellent customer service, greeting customers promptly and answering product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and decide on quality to sort for sale or shipping.
• Maintain a safe, organized, and clean environment at donation entrances and parking lots.
• Manage remote donation centers, following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report donation levels daily to prevent overstocking.
• Follow all retail policies, safety procedures, and contribute to a safe working environment.
• Cross-train in other departments and act as a backup as needed.
• Perform additional responsibilities as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for disabilities.

Education: High school diploma or equivalent preferred.

Experience: One year of retail experience preferred.

Other Requirements:

• Decision-making following Goodwill standards and guidelines.
• Basic computer skills for ordering supplies and email communication.
• Ability to work in various weather conditions.
• Use of safety equipment for lifting heavy objects.
• Effective communication with customers and staff.
• Flexible schedule including weekends, evenings, holidays, and occasional overtime.

Core and Functional Competencies

• Communication, Customer Focus, Excellence, Knowledge and Skills, Teamwork, Trust, Time Management.

Goodwill is an Equal Opportunity Employer and participates in E-Verify. We promote a safe, drug-free workplace.

Physical Requirements

The physical demands include frequent lifting, carrying, reaching, twisting, bending, kneeling, crawling, squatting, climbing, hearing, visual and manual tasks, walking, and standing. Sittings are not required. Specific weight lifting and movement requirements are detailed in the physical requirements guide.

Reasonable accommodations may be provided for individuals with disabilities.

***This job posting is active until June 16th, 2025.***