Donor Processing & Customer Care Specialist

tsainternal; Chicago (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

The Salvation Army in Chicago is seeking a Store Backroom Attendant, the first contact for generous donors, combining customer service, donation processing, and mission-driven work to support community programs.

Responsibilities include greeting donors, processing donations, maintaining a clean area, sorting and loading trucks, power sort when applicable, and safeguarding materials. High School diploma or pursuit, strong English, basic math/computer skills, and background check are required.

Qualifications

• High School Diploma or currently pursuing.
• Strong English communication skills for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass pre-employment background check (background check required).

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries in the donation area.
• Guide donors on acceptable materials and arrange pickup for heavy items.

Skills

Donor service

Customer service

English communication

Basic math

Basic computer skills

Education

High School Diploma

Job description

The Salvation Army in Chicago is seeking a Store Backroom Attendant, the first contact for generous donors, combining customer service, donation processing, and mission-driven work to support community programs.

Responsibilities include greeting donors, processing donations, maintaining a clean area, sorting and loading trucks, power sort when applicable, and safeguarding materials. High School diploma or pursuit, strong English, basic math/computer skills, and background check are required.