ReStore Donation Coordinator

Habitat for Humanity of Greater Fort Wayne Inc; Fort Wayne (IN); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Habitat for Humanity of Greater Fort Wayne Inc is seeking a ReStore Donation Coordinator to manage donation intake, screening, and scheduling while enhancing donor relations. The role optimizes truck routes and coordinates with drivers to improve efficiency and store sales in support of Habitat's mission.

The RDC works with volunteers and community partners, ensuring excellent donor experience and accurate logging in ThriftCart systems.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• Minimum 2+ years in customer service, donor relations, dispatch, or related admin/logistics roles.
• Experience with route scheduling, logistics coordination, or dispatch software is preferred.
• Experience in nonprofit retail or donation operations is a plus.

Responsabilités

• Receives and manages incoming donations and inquiries, aiming for prompt responses.
• Screen donation items, communicate acceptance guidelines, and uphold Habitat's mission.
• Schedule residential pickups across multiple routes to optimize resources.
• Inspect items for quality and provide redirection for non-acceptable donations.
• Maintain donor records and scheduling data in ThriftCart and related systems.
• Collaborate with volunteers and community partners to support store operations.
• Analyze routes and driver feedback to continually improve efficiency.

Connaissances

Organization

Communication

Customer service

Multitasking

Diplomacy

Microsoft Office

ThriftCart

Driver's license

Formation

High School Diploma

Associate degree preferred

Outils

ThriftCart

Dispatch software

CRM software

Microsoft Office

Description du poste

EOE Statement Habitat for Humanity of Greater Fort Wayne provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Habitat for Humanity of Greater Fort Wayne takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

About the Organization Habitat for Humanity of Greater Fort Wayne is a nonprofit Christian housing ministry uniting volunteers and local investors with qualified families to build safe, stable, and affordable homes in Northeast Indiana.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Shift Days

Location ReStore - Lima Road

Description

The ReStore Donation Coordinator (RDC) serves as a front-line ambassador for incoming donations to support the Habitat for Humanity ReStore. This role coordinates donation intake, donor screening, logistics, and scheduling while facilitating positive donor relationships and identifying new donation sources. By optimizing truck routes, screening incoming items, and providing exceptional customer service, the ReStore Donation Coordinator ensures an efficient flow of goods to increase store sales in support of Habitat for Humanity's mission of building homes, communities, and hope.

Duties/Responsibilities

• Receives and manages incoming phone calls and inquiries regarding store operations and donations, maintaining a zero-voicemail standard by returning all missed calls within one business day.
• Clearly communicates donation acceptance guidelines, screening parameters, and Habitat's mission to prospective donors and the public.
• Evaluates and prioritizes residential donation requests based on quality, resale value, and revenue potential, conducting on-site assessments for larger donations when needed.
• Inspects potential items for quality and suitability, providing alternative community resources or redirection for items that do not meet acceptance criteria.
• Utilizes the Habitat GFW Development and Stewardship processes to steward donor relationships, ensuring consistent appreciation, updates, and invitations to foster repeat giving.
• Schedules residential pickups across multiple truck routes using ThriftCart and dispatch platforms to optimize resource utilization.
• Designs and sequences daily truck routes to ensure economy of travel, minimizing mileage while balancing truck capacity, item volume/weight, and local traffic.
• Serves as the primary point of contact for truck drivers, monitoring route progress in real time and adjusting schedules for cancellations or urgent additions.
• Prepares and provides truck teams with clear site notes, item specifications, donor instructions, and necessary site details.
• Accurately logs and updates call details, donor records, and scheduling data in ThriftCart in accordance with internal standards.
• Analyzes daily route completion and driver feedback to identify operational bottlenecks and continually refine routing efficiency.
• Performs other duties as assigned.

Position Requirements

Required Skills/Abilities

• Strong organizational, time-management, and problem-solving skills, with high attention to detail and the ability to manage multiple priorities independently.
• Excellent verbal, written, and telephone communication skills with a strong dedication to customer service and donor experience.
• Ability to articulate the Habitat mission and handle sensitive donation screening or denial situations with diplomacy, tact, and professionalism.
• Familiarity with the greater Fort Wayne area, including street networks, local neighborhoods, and area businesses.
• General knowledge of building materials, furniture, appliances, and resale values.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and scheduling, dispatch, or CRM software (e.g., ThriftCart).
• Demonstrated ability to learn quickly and communicate information thoroughly.
• Ability to work effectively with volunteers, Future Homeowners, and diverse community partners.
• A current and valid driver’s license and acceptable driving record is required.

Education and Experience

• High School Diploma or equivalent required; Associate degree or greater preferred.
• Minimum of 2+ years of experience in customer service, donor relations, dispatch, or related administrative/logistics roles.
• Previous experience with route scheduling, logistics coordination, or dispatch software strongly preferred.
• Prior retail, nonprofit retail, or donation-based operations experience preferred.

Physical Requirements

• Requires the ability to perform heavy physical labor, including lifting, pushing, and pulling items weighing up to 50 pounds independently (and more with assistance).
• Perform physical tasks including bending, kneeling, sitting, and standing for extended periods.
• Manual dexterity and visual acuity for computer, tablet, and telephone operations in both office and warehouse environments.
• Ability to work in environments with limited climate control and conduct off-site assessments.
• Travel to surrounding areas or states may be required.

This position is currently accepting applications.