ReStore Donation Coordinator – Full-Time

Habitat GFW; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Habitat for Humanity of Greater Fort Wayne is seeking a ReStore Donation Coordinator to manage donation intake, screen items, and coordinate pickups and routes. You will foster positive donor relationships and identify new donation sources while optimizing truck routes for efficiency and cost savings.

The role requires strong organizational skills, attention to detail, and excellent communication. Experience with scheduling software and CRM tools is a plus; familiarity with the Fort Wayne area

Qualifications

• Requires strong organizational and communication abilities.
• Ability to manage multiple priorities and maintain donor relationships.
• Experience in routing, scheduling, or dispatch is preferred.

Responsibilities

• Receive and manage donation inquiries and donor communications.
• Screen donations and provide acceptance guidelines.
• Schedule residential pickups and design efficient truck routes.
• Maintain accurate donor records and scheduling data.
• Monitor routes and adjust schedules as needed.
• Support volunteers and community partners as required.

Skills

Organizational skills

Time management

Problem solving

Customer service

Communication

Fort Wayne area knowledge

MS Office proficiency

Scheduling/Dispatch software

Education

High School Diploma or equivalent

Tools

ThriftCart

CRM software

Microsoft Office Suite

Job description

The ReStore Donation Coordinator (RDC) serves as a front-line ambassador for incoming donations to support the Habitat for Humanity ReStore. This role coordinates donation intake, donor screening, logistics, and scheduling while facilitating positive donor relationships and identifying new donation sources. By optimizing truck routes, screening incoming items, and providing exceptional customer service, the ReStore Donation Coordinator ensures an efficient flow of goods to increase store sales in support of Habitat for Humanity’s mission of building homes, communities, and hope.

Duties & Responsibilities

• Receives and manages incoming phone calls and inquiries regarding store operations and donations, maintaining a zero-voicemail standard by returning all missed calls within one business day.
• Clearly communicates donation acceptance guidelines, screening parameters, and Habitat’s mission to prospective donors and the public.
• Evaluates and prioritizes residential donation requests based on quality, resale value, and revenue potential, conducting on-site assessments for larger donations when needed.
• Inspects potential items for quality and suitability, providing alternative community resources or redirection for items that do not meet acceptance criteria.
• Utilizes the Habitat GFW Development and Stewardship processes to steward donor relationships, ensuring consistent appreciation, updates, and invitations to foster repeat giving.
• Schedules residential pickups across multiple truck routes using ThriftCart and dispatch platforms to optimize resource utilization.
• Designs and sequences daily truck routes to ensure economy of travel, minimizing mileage while balancing truck capacity, item volume/weight, and local traffic.
• Serves as the primary point of contact for truck drivers, monitoring route progress in real time and adjusting schedules for cancellations or urgent additions.
• Prepares and provides truck teams with clear site notes, item specifications, donor instructions, and necessary site details.
• Accurately logs and updates call details, donor records, and scheduling data in ThriftCart in accordance with internal standards.
• Analyzes daily route completion and driver feedback to identify operational bottlenecks and continually refine routing efficiency.
• Performs other duties as assigned.

Required Skills & Abilities

• Strong organizational, time-management, and problem-solving skills, with high attention to detail and the ability to manage multiple priorities independently.
• Excellent verbal, written, and telephone communication skills with a strong dedication to customer service and donor experience.
• Ability to articulate the Habitat mission and handle sensitive donation screening or denial situations with diplomacy, tact, and professionalism.
• Familiarity with the greater Fort Wayne area, including street networks, local neighborhoods, and area businesses.
• General knowledge of building materials, furniture, appliances, and resale values.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and scheduling, dispatch, or CRM software (e.g., ThriftCart).
• Demonstrated ability to learn quickly and communicate information thoroughly.
• Ability to work effectively with volunteers, Future Homeowners, and diverse community partners.
• A current and valid driver’s license and acceptable driving record is required.

Education and Experience

• High School Diploma or equivalent required; Associate degree or greater preferred.
• Minimum of 2+ years of experience in customer service, donor relations, dispatch, or related administrative/logistics roles.
• Previous experience with route scheduling, logistics coordination, or dispatch software strongly preferred.
• Prior retail, nonprofit retail, or donation-based operations experience preferred.

Physical Requirements

• Requires the ability to perform heavy physical labor, including lifting, pushing, and pulling items weighing up to 50 pounds independently (and more with assistance).
• Perform physical tasks including bending, kneeling, sitting, and standing for extended periods.
• Manual dexterity and visual acuity for computer, tablet, and telephone operations in both office and warehouse environments.
• Ability to work in environments with limited climate control and conduct off-site assessments.
• Travel to surrounding areas or states may be required.

Habitat for Humanity of Greater Fort Wayne provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Habitat for Humanity of Greater Fort Wayne takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

The Fort Wayne ReStore is Positively Fort Wayne