Donation Express Lead

Goodwill Industries of Middle Tennessee, Inc.; Nashville (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Donation Express Lead to supervise the Donations Express Centers, assist donors, and ensure orderly operation at Cockrill Bend - Donations Management.

The role requires coordinating staff, training attendants, maintaining safety and cleanliness, and ensuring compliance with policies while traveling to DEC sites and maintaining reliable attendance.

Qualifications

• High school diploma required.
• At least 1 year of experience managing people.
• Must be able to lift and move loads over 50 pounds.
• Willingness to travel to DEC sites.
• Maintain a clean, safe work environment.

Responsibilities

• Travel to the DEC sites to monitor the performance of the attendants.
• Ensure that all donation centers are staffed, supplied, organized.
• Train and re-train attendants at the donation centers using a consistent training plan.
• Fills in as DEC Attendant to achieve 100% staffing.
• Document superior and negative observations and communicate with the team.
• Transport supplies to the donation centers, as needed.
• Assist with the development and maintenance of standards for operation of all Attended Donation Centers.
• Be knowledgeable of and ensure compliance with all company policies and procedures, as well as legal requirements.
• Maintain a clean and safe work environment.
• Regular, reliable attendance as defined by policy.

Skills

Self-motivation

Time management

Heavy lifting

Staff coaching

Communication

Problem solving

Travel to sites

Interpersonal skills

Professional image

Team leadership

Education

High school diploma

Job description

Job Summary

The Donation Express Lead will provide for the most consistent supervision of the Donations Express Centers. To represent Goodwill by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Job Summary

The Donation Express Lead will provide for the most consistent supervision of the Donations Express Centers. To represent Goodwill by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Job Location

Cockrill Bend - Donations Management

Job Description

Essential Functions

• Travel to the DEC sites to monitor the performance of the attendants.
• Ensure that all donation centers are staffed, supplied, organized.
• Train and re-train attendants at the donation centers by using a consistent training plan in the areas of: organization of donated goods, maintenance and safety of trailers and surrounding areas, customer service, and recycling.
• Fills in as DEC Attendant to achieve 100% staffing.
• Document superior and negative observations and communicates this information with the attendants, DEC Supervisor, Administrative Assistant, Donations Coordinator, and/or Store Manager.
• Transport supplies to the donation centers, as needed.
• Assist with the development and maintenance of standards for superior operation of all Attended Donation Centers.
• Be knowledgeable of and ensure compliance with all company policies and procedures, as well as legal requirements, at all times.
• Maintain a clean and safe work environment.
• Regular, reliable attendance, as defined in Goodwill's attendance policy.

Education

• High school diploma is required.

Experience

• One (1) year of experience working with and effectively managing people is required.

Knowledge And Skills

• Self-motivated to work independently toward agreed upon goals and objectives.
• Self-manage time and prioritize goals.
• Must be able to carry/lift loads of over 50 pounds frequently.
• Must be able to push/pull loads of over 50 pounds frequently.
• Must be able to effectively train attendants to be valuable and productive employees of Goodwill.
• Must have the ability to communicate goals and agendas with the Donations Manager, Store Manager, and/or Donation Express Supervisor(s) on a daily basis.
• Must have the ability to effectively problem solve and react to dynamic conditions.
• Must have own transportation and ability to transport self to all assigned attended donations centers.
• Excellent interpersonal skills with ability to relate well with broad spectrum of people - clients, and employees.
• Must be physically able to meet the above physical factors of the job.
• Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.