Donation Data Quality Manager

Rhode Island Commerce; Springfield (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Convoy of Hope is seeking a Donation Data Quality Manager in Springfield, MO. The role ensures completeness, accuracy, and consistency of donation and donor records in Salesforce, and it coordinates reconciliations between revenue data and supporting sources.

The position requires Salesforce experience, strong organizational skills, and the ability to manage multiple tasks with precision. Exempt employment includes collaboration with cross-functional teams and ongoing quality improvements.

Qualifications

• Three years' experience in a business setting is required; a bachelor’s degree is preferred.
• Salesforce experience strongly preferred.
• Excellent organizational skills and attention to detail.
• Ability to multi-task and meet deadlines.
• Proficiency with Mac or PC, Google Workspace and Microsoft Office; quick learners of COH systems.
• Maintains confidentiality and handles sensitive information with discretion.

Responsibilities

• Reconciles donation records across lockbox, Stripe, PayPal, and other platforms.
• Develops regular quality checks for donations, accounts, campaigns, imports, and designations.
• Performs internal reviews and communicates edits.
• Provides dashboards and summaries to the Revenue Director.
• Maintains reconciliation calendars, control docs, and cross-training materials.
• Collaborates with the Revenue Director to uphold Salesforce data quality standards.
• Manages requests via the donation processing ticketing system (e.g., credit card updates, changes).
• Assists with donation processing as needed.
• Fulfills other duties as assigned.

Skills

Salesforce experience

Strong organizational skills

Attention to detail

Multi-tasking

Discretion/confidentiality

Education

Bachelor’s degree in Business or related field

Tools

Salesforce CRM

Google Workspace

Microsoft Office

Job description

• Location 1 Convoy Drive,Springfield, MO, 65802,United States
• Employee Type Exempt

Ministry Function:

The Donation Data Quality Manager supports the ministry of Convoy of Hope by ensuring the completeness, accuracy, and consistency of donation and donor records in Salesforce through internal process controls, operational reconciliations between Salesforce revenue and supporting source data, and ongoing quality reviews.

Essential Duties and Responsibilities:

• Reconciles Salesforce donation records to lockbox, Stripe, Paypal, payroll, workplace giving, EFT, third party payment platforms, and more; investigates exceptions and partners with accounting on financial close questions.
• Develops daily, weekly, monthly, and year-end quality checks for donations, accounts, campaigns, imports, designations, and supporting documentation.
• Performs internal reviews, document exceptions, make and/or communicate necessary edits.
• Provides dashboards and recurring summaries to the Revenue Director and translates internal reviews into focused training updates for the team members conducting data entry.
• Maintains reconciliation calendars, control documentation, backup procedures, and cross training materials for critical quality functions.
• Collaborates with the Revenue Director and appropriate working groups for maintaining data-quality standards for Salesforce data.
• Manages and fulfills requests through the donation processing ticketing system such as credit card updates, recurring gift changes, account owner updates, merging accounts, and more.
• Assists with donation processing as needed.
• Fulfills all other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Three years' experience in a business setting is required. A bachelor’s degree in Business or a related field is preferred; a high school diploma or equivalent required.
• Salesforce experience strongly preferred.
• Strong organizational skills, attention to detail, and the ability to concentrate in a fast- paced environment.
• Ability to successfully multi-task, efficiently and accurately completing each project within time deadlines.
• Exhibits strong Mac or PC proficiency and working knowledge of Google Workspace and Microsoft Office, with the ability to quickly learn other COH systems as needed.
• Possesses the ability to maintain strict confidentiality and appropriately handle sensitive information with discretion.

Organizational Values & Ministry Participation Requirements:

• As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization's religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis.
• Demonstrates cultural awareness, humility and an ability to learn from international colleagues to strengthen global collaboration.
• All team members are expected to contribute to the successful coordination and delivery of major organizational events (IWD, etc), working cooperatively across working groups as needed.
• Attends and actively participates in COH At Home Week meetings and activities as a required responsibility to the organization and fellow team members.
• Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry.
• Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.

Supervisory Responsibilities:

There are no supervisory responsibilities at this time .