Donation Center Specialist – Customer Impact

Goodwill of the San Francisco Bay; Walnut Creek (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible health spending account

Job summary

Goodwill of the San Francisco Bay is hiring for a donation processing role in Walnut Creek, CA. You will greet donors, process donations, label items, and ensure receipts are provided. The position involves operating pallet jacks and maintaining area organization per company standards.

The job requires excellent customer service, the ability to pass a forklift certification, English proficiency, and being at least 18. A background check and drug screen may be required.

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Assumes all donations in an expedient, courteous manner and places items in the appropriate location in the production room or sales floor.
• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Performs other related duties, as assigned.

Skills

Customer service

Forklift certification

English proficiency

Age 18+

Job description

Goodwill of the San Francisco Bay is hiring for a donation processing role in Walnut Creek, CA. You will greet donors, process donations, label items, and ensure receipts are provided. The position involves operating pallet jacks and maintaining area organization per company standards.

The job requires excellent customer service, the ability to pass a forklift certification, English proficiency, and being at least 18. A background check and drug screen may be required.