Donation Center Associate: Customer Experience

Goodwill of the San Francisco Bay; Michigan; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible spending account

Job summary

Goodwill of the San Francisco Bay is hiring a Store Associate at our Oakland location to lead an exceptional customer and brand experience, processing donations and aiding customers with loading and unloading as needed. The role requires excellent customer service, the ability to obtain forklift certification, fluent English, and being 18 or older.

A background check and drug screen are required; regular attendance is expected.

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Makes placement of all merchandise and the organization of the production room by following PPM standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Skills

Customer service

Forklift certification

English proficiency

Age 18+

Background check

Job description

Goodwill of the San Francisco Bay is hiring a Store Associate at our Oakland location to lead an exceptional customer and brand experience, processing donations and aiding customers with loading and unloading as needed. The role requires excellent customer service, the ability to obtain forklift certification, fluent English, and being 18 or older.

A background check and drug screen are required; regular attendance is expected.