Donation Center Sales & Customer Service Associate

Goodwill Easterseals Miami Valley; Eaton (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Goodwill Easterseals Miami Valley in Ohio is hiring a Retail Associate to support store operations. You will assist customers, process donations, and price merchandise for resale.

Responsibilities include operating the cash register, sorting and stocking items, and maintaining clean, safe store areas. A friendly, reliable team player with basic math and customer service skills is welcome.

Qualifications

• Customer service experience or willingness to learn.
• Basic math and handling cash accurately.
• Ability to sort and stock merchandise.
• Comfort working in a retail environment and with donors.

Responsibilities

• Provide customer service in a friendly and professional manner (greeting, selling, telephone, etc.)
• Greet customers and maintain a cheerful and pleasant disposition when servicing customers.
• Maintain a superior level of customer service to meet agency standards.
• Loads and sorts materials on the trailer according to instructions.
• Maintains premises in compliance with Agency safety and housekeeping practices.
• Operate cash register accurately and efficiently; (correct change, receipts, checks, charges, discounts, etc.)
• Inspect textiles, furniture, appliances, small household wares, novelty items, books, toys, decorations, and sporting goods to determine saleability.
• Receive and handle donated goods from donors.
• Perform stock duties such as sorting and hanging garments, placing them in the appropriate rack, and keep pulling system up to date.
• Perform stock duties such as stocking shelves and maintaining displays.
• Ensure Goodwill quality control standards are met (textiles, misc., and furniture).
• Test electrical appliances to determine safe operations.
• Complete reports accurately as assigned (donation counts, readings, daily business statements, deposits, and cash drawer).
• Price merchandise according to prescribed criteria.
• Prepare textiles and goods for resale.
• Disinfect upholstered materials using Steri-Fab.
• Follow the dress code as set by Goodwill and display a professional image and attitude.
• Performs any additional duties as assigned by Manager, Assistant or Supervisor and maintaining an enthusiastic and helpful attitude.
• Must work a flexible schedule to comply with the needs of the store.
• Must maintain the ability to regularly lift and/or move up to 50 pounds.
• Perform other duties as assigned.
• Comply with all Agency policies, procedures, and safety standards throughout work areas and maintain same to meet CARF, Department of Labor and other regulatory standards.

Skills

Customer service

Cash handling

Stock management

Teamwork

Flexibility

Ability to lift up to 50 lbs

Education

High school diploma or GED

Tools

Cash register

Powered equipment

Job description

Goodwill Easterseals Miami Valley in Ohio is hiring a Retail Associate to support store operations. You will assist customers, process donations, and price merchandise for resale.

Responsibilities include operating the cash register, sorting and stocking items, and maintaining clean, safe store areas. A friendly, reliable team player with basic math and customer service skills is welcome.