Donation Center Associate: Customer Care & Safety

Goodwill Industries of Southern New Jersey and Phi; Voorhees Township (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Goodwill Industries of Southern New Jersey and Phi is seeking a store associate at the Voorhees location. The role involves processing and sorting donations, assisting customers, and maintaining a clean, organized donation and production area.

You will operate pallet jacks and forklifts, follow safety rules, and wear the provided uniform. Cross-training as Barcoder and Processor Trainee supports growth within the team.

Qualifications

• Customer service skills to meet donor needs and resolve issues.
• Reliability and punctuality essential in a busy donor center.
• Safety awareness to follow procedures and PPE requirements.
• Honesty and integrity in handling donations and transactions.
• Accountability for duties and accurate completion of tasks.
• Ability to work under pressure during peak times.
• Enthusiastic, energetic approach to helping donors.
• Attention to detail to label items and process donations correctly.
• Clear communication in English with donors and team members.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Accept donations from customers and provide a positive donor experience.
• Greet donors and acknowledge those waiting, with courteous service.
• Assist with loading furniture or items and obtain signatures on waivers.
• Label outgoing goods and organize the production room and donation area.
• Operate pallet jack and forklift safely; perform daily equipment safety checks.
• Maintain a clean, hazard-free work area and dress in the company uniform.
• Cross-train as Barcoder and Processor Trainee for growth and productivity.
• Report injuries promptly and follow safety reporting procedures.
• Assist other store areas when needed and maintain flexible schedule.

Skills

Customer Service

Reliability

Safety Awareness

Honesty/Integrity

Accountability

Working Under Pressure

Enthusiastic

Accuracy

English Communication

Tools

Pallet jack

Forklift

Job description

Goodwill Industries of Southern New Jersey and Phi is seeking a store associate at the Voorhees location. The role involves processing and sorting donations, assisting customers, and maintaining a clean, organized donation and production area.

You will operate pallet jacks and forklifts, follow safety rules, and wear the provided uniform. Cross-training as Barcoder and Processor Trainee supports growth within the team.