Donation Attendant- Mansfield

Goodwill Industries of North Louisiana Inc.; Shreveport (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of North Louisiana Inc. is seeking Donation Attendants to operate Attended Donation Centers, greet donors, assist with unloading items, and ensure proper sorting for donation recovery.

You will maintain logs, prepare items for transport, and represent the Goodwill mission to the public at the ADC. Responsibilities include logging donations, organizing the site, and upholding safety standards while working with a team.

Qualifications

• High school diploma or GED required or equivalent.
• Prior customer service experience preferred.
• Must be able to lift up to 50 pounds and perform physical tasks.

Responsibilities

• Greet donors promptly and provide friendly, professional service.
• Assist donors with unloading donated items from vehicles.
• Pre-sort donated items into designated containers according to guidelines and label for transport to warehouse.
• Maintain donation logs and ensure accurate donation activity records.
• Open/secure the donation center and complete daily operational reports.
• Ensure safety, cleanliness, and organization of the donation site and surrounding area.

Skills

Customer service

Safety awareness

Physical stamina

Education

High school diploma or GED

Job description

SUMMARY:Donation Attendants operate Attended Donation Centers (ADCs) and receive donated goods from the public. This role assists donors, ensures proper sorting of donations, and prepares materials for transportation to the distribution center.At Goodwill, we are Investing in People, Strengthening Communities—and this role supports the mission of Improving People’s Lives Through the Power of Work with the critical role of donor engagement and donation recovery.REPORTS TO:Distribution Manager/ Distribution Assistant ManagerESSENTIAL DUTIES & RESPONSIBILITIES:Donor Service & Mission RepresentationGreets donors promptly and provides friendly, professional customer service.Assists donors with unloading donated items from vehicles.Communicates Goodwill’s mission and donation guidelines to donors as appropriate.Provides accurate donation receipts according to agency procedures.Tactfully accepts or declines donated items according to established acceptance criteria.Donation Intake & SortingPre-sorts donated items into designated containers according to classification guidelines.Labels and stages containers to ensure safe and efficient transportation to the warehouse.Breaks down cardboard and properly disposes of trash or unusable materials.Maintains donation logs and records donation activity accurately.Site Operations & OrganizationOpens and secures the donation center according to operational procedures.Performs required morning and evening check-in calls and completes daily operational reports.Maintains cleanliness and organization of the donation site including the building, trailer, and surrounding area.Ensures containers and staging areas remain organized to support efficient transportation pickup.Monitors donation volume and notifies distribution leadership when containers approach capacity.Transportation CoordinationAssists Goodwill transportation staff with loading or unloading donations when trucks arrive.Ensures containers are properly staged and ready for scheduled pickups.Safety & SecurityUses required PPE and follows safe lifting and material handling procedures.Identifies and reports safety hazards or operational concerns promptly.Safeguards agency property including donated goods and site equipment.Reports accidents, incidents, theft, or suspicious activity immediately according to agency procedures.Professional ExpectationsMaintains a professional appearance and adheres to agency dress code standards.Participates in required safety drills, training sessions, and operational meetings.Performs additional duties as assigned to support donation center operations.QUALIFICATIONS:Education and/or Experience: High school diploma/GED or equivalent combination of education and experience. Prior customer service experience preferred.Certificates, Licenses, Registrations: N/AScreenings: Employment is contingent upon successful completion of a background check.REQUIRED KNOWLEDGE AND SKILLS:Ability to provide friendly, professional customer service and represent the Goodwill mission positively to donors and the public.Ability to work independently and manage responsibilities at a remote donation site with minimal supervision.Knowledge of donation acceptance guidelines and the ability to tactfully accept or decline donated items.Ability to safely handle donated goods using proper lifting techniques and required personal protective equipment (PPE).Ability to organize and pre-sort donated items according to established procedures.Ability to maintain accurate donation records and issue receipts.Ability to identify and report safety hazards, operational concerns, or suspicious activity.Ability to perform physical work including lifting, sorting, and moving donated goods in indoor and outdoor environments.Physical Demands and Work Environment:The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Employees must be able to:Stand and walk for extended periods, primarily outdoors or in semi-covered environmentsLift, move, and handle materials weighing up to 50 pounds regularly and team lift up to 100 pounds occasionallyBend, stoop, kneel, and reach when handling and sorting donationsPush and pull carts or containers of donated goodsEmployees may be exposed to:Outdoor weather conditions including heat, cold, rain, and humidityDust, debris, and donated materials of varying conditionInteraction with the public in an outdoor or semi-outdoor settingThe primary work environment is:An Attended Donation Center (ADC), which may include outdoor, trailer-based, or semi-enclosed environments