Attended Donation Center Attendant

Goodwill Industries of Delaware & Delaware County, Inc.; Havertown (Delaware County); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Goodwill Industries of Delaware & Delaware County, Inc. is seeking an Attended Donation Center Attendant (ADCA) to warmly welcome donors, process donations, and support facility safety and maintenance at the Havertown donation site.

The role emphasizes world-class customer service, accurate donor records, and safe handling of loads. A high school diploma or GED is preferred, with 1–3 months of related experience.

Qualifications

• High school diploma or GED preferred; 1-3 months related experience and/or training.

Responsibilities

• Greet donors and customers promptly in a friendly manner.
• Unload donations from vehicles and maintain accurate daily donation counts.
• Process donations following established guidelines and safety procedures.
• Maintain a neat and organized work area, including proper attire and equipment.
• Assist with loading and unloading trucks and ensure safe handling of merchandise.
• Follow PPE requirements and safety policies to protect staff and donors.
• Perform housekeeping and report maintenance needs to supervisor.

Skills

Customer service

Safety awareness

Communication

Education

High school diploma or GED

Job description

Attended Donation Center Attendant (ADCA)

The ADCA is responsible for welcoming and assisting all donors and customers, providing world class customer service. This position is additionally responsible for facility security and maintenance, breakdown of donations, following all process flows outlined in Goodwill’s guidelines, maintenance of accurate donor records and safe load and offload of trucks.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Ensures 100% donor and customer satisfaction by providing world class customer service. Creates a work environment for prompt, friendly, and courteous donor activities, providing 100% donor delight.
2. Work cooperatively with all consumers, community groups, co-workers, and departments to promote the achievement of the company mission.
3. Greets donors in a prompt, friendly, and courteous manner within 5 seconds; unloads donations from vehicles, offers tax receipts and maintains accurate daily counts of donations.
4. Efficiently process donations following all process flows.
5. Must maintain appropriate image including proper attendant attire, supplies and equipment, and proper donor greeting procedure following Goodwill’s Guiding Principles.
6. Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.
7. Ability to sort Softline’s from Hardlines and miscellaneous items, utilizing appropriate material handling equipment and labeling.
8. Safely assist in loading and unloading of trucks and vehicles without damage to merchandise, donor vehicles or company vehicles.
9. Perform housekeeping functions that ensure that workstation, production and/or donation sire (interior and exterior) are kept neat, clean, and organized. Alert supervisor to maintenance needs and concerns.
10. Ability to work varied hours/days as business dictates.
11. Responsible to fulfill and assist with all production functions and all other duties as assigned.

EDUCATION/EXPERIENCE:

A High school diploma or GED equivalent preferred, along with a minimum of 1-3 months related experience and/or training.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury.