Donation Attendant- Mansfield (63654)

Goodwill Industries Of North Louisiana

Shreveport (LA)

On-site

USD 11,000 - 16,000

Full time

3 days ago

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Job summary

Goodwill Industries of North Louisiana Inc. in Shreveport, LA is seeking a Donation Attendant to operate an Attended Donation Center. You will greet donors, assist with unloading, sort donations, and prepare items for transport to the distribution center.

This full-time, hourly role requires physical work and adherence to safety guidelines, with the ability to communicate Goodwill's mission to the public. A background check is required, and prior customer service experience is preferred.

Qualifications

High school diploma/GED or equivalent combination of education and experience.
Prior customer service experience preferred.
Ability to provide friendly, professional customer service to donors and the public.

Responsibilities

Greet donors and provide friendly, professional customer service.
Assist donors with unloading donated items from vehicles.
Pre-sort donated items into designated containers according to guidelines and label for transport.
Maintain donation logs and record donation activity accurately.
Open and secure the donation center according to procedures and complete daily reports.
Coordinate with transportation staff to load/unload donations and schedule pickups.
Follow safety procedures, use PPE, and report hazards promptly.

Skills

Customer service

Communication

Safety awareness

Physical stamina

Education

High school diploma/GED

Job description

Job Details

Job Location: ADCs UNION - Shreveport, LA 71106, Position Type: Full Time, Salary Range: $10.00 - $10.00 Hourly, Job Category: General Labor, SUMMARY: Donation Attendants operate Attended Donation Centers (ADCs) and receive donated goods from the public. This role assists donors, ensures proper sorting of donations, and prepares materials for transportation to the distribution center.

At Goodwill, we are Investing in People, Strengthening Communities—and this role supports the mission of Improving People’s Lives Through the Power of Work with the critical role of donor engagement and donation recovery.

Reports To

Distribution Manager/ Distribution Assistant Manager

Essential Duties & Responsibilities

Donor Service & Mission Representation

Greets donors promptly and provides friendly, professional customer service.
Assists donors with unloading donated items from vehicles.
Communicates Goodwill’s mission and donation guidelines to donors as appropriate.
Provides accurate donation receipts according to agency procedures.
Tactfully accepts or declines donated items according to established acceptance criteria.

Donation Intake & Sorting

Pre-sorts donated items into designated containers according to classification guidelines.
Labels and stages containers to ensure safe and efficient transportation to the warehouse.
Breaks down cardboard and properly disposes of trash or unusable materials.
Maintains donation logs and records donation activity accurately.

Site Operations & Organization

Opens and secures the donation center according to operational procedures.
Performs required morning and evening check-in calls and completes daily operational reports.
Maintains cleanliness and organization of the donation site including the building, trailer, and surrounding area.
Ensures containers and staging areas remain organized to support efficient transportation pickup.
Monitors donation volume and notifies distribution leadership when containers approach capacity.

Transportation Coordination

Assists Goodwill transportation staff with loading or unloading donations when trucks arrive.
Ensures containers are properly staged and ready for scheduled pickups.

Safety & Security

Uses required PPE and follows safe lifting and material handling procedures.
Identifies and reports safety hazards or operational concerns promptly.
Safeguards agency property including donated goods and site equipment.
Reports accidents, incidents, theft, or suspicious activity immediately according to agency procedures.

Professional Expectations

Maintains a professional appearance and adheres to agency dress code standards.
Participates in required safety drills, training sessions, and operational meetings.
Performs additional duties as assigned to support donation center operations.

Qualifications

Education and/or Experience

High school diploma/GED or equivalent combination of education and experience. Prior customer service experience preferred.

Certificates, Licenses, Registrations

N/A

Screenings

Employment is contingent upon successful completion of a background check.

REQUIRED KNOWLEDGE AND SKILLS

Ability to provide friendly, professional customer service and represent the Goodwill mission positively to donors and the public.
Ability to work independently and manage responsibilities at a remote donation site with minimal supervision.
Knowledge of donation acceptance guidelines and the ability to tactfully accept or decline donated items.
Ability to safely handle donated goods using proper lifting techniques and required personal protective equipment (PPE).
Ability to organize and pre-sort donated items according to established procedures.
Ability to maintain accurate donation records and issue receipts.
Ability to identify and report safety hazards, operational concerns, or suspicious activity.
Ability to perform physical work including lifting, sorting, and moving donated goods in indoor and outdoor environments.

Physical Demands and Work Environment

Employees must be able to:

Stand and walk for extended periods, primarily outdoors or in semi-covered environments
Lift, move, and handle materials weighing up to 50 pounds regularly and team lift up to 100 pounds occasionally
Bend, stoop, kneel, and reach when handling and sorting donations
Push and pull carts or containers of donated goods

Employees may be exposed to: