Donation Attendant - FT

Kids for the Future; Florida; On-site; USD 17,000 - 24,000; Full time

Job summary

Goodwill is seeking a Donation Attendant to staff the store and assist donors with donations and questions. You will help unload donations, issue tax receipts, and maintain accurate counts while keeping the area clean and safe.

This role requires flexible scheduling, including weekends and holidays, and the ability to lift up to 50 lbs. The position offers a base pay of $15 per hour for a full-time, non-exempt schedule, with responsibilities spanning customer service, inventory processing, and

Qualifications

• Must have strong customer service skills and professionalism.
• Ability to handle donations with accuracy and care.
• Willingness to work a variety of schedules, including weekends and holidays.

Responsibilities

• Provide world class customer service to donors and customers.
• Greet donors, co-workers and customers promptly and courteously.
• Assist with unloading donations and tax receipts.
• Maintain accurate daily counts of donations.
• Report daily counts to the store manager or system.
• Clean, price and transport furniture to sales floor promptly.
• Prepare items for shipment and sort donated goods into categories.
• Cross train in production and sale of goods.
• Meet or exceed weekly sales and production quotas.
• Maintain attendance and punctuality.
• Participate in staff meetings and training.
• Adhere to two-hour floor check lists and safety protocols.
• Must have reliable transportation.
• Ability to lift 50 lbs.
• Transport donated goods to production areas and designated locations.
• Maintain a clean and safe work area including drive-thru station.
• Dispose of trash appropriately and report hazards.
• Follow all policies, dress code, and other duties as assigned.

Skills

World Class Customer Service

Clear Communication

Understanding Diverse Needs

Good Judgment and Discretion

Protecting the Brand

Education

High School Diploma or equivalent

Tools

Pallet jack

Dolly

Forklift (where authorized)

Job description

• Base Pay $15.00 - $15.00 / Hour
• Employee Type FT Non-Exempt

Requirements:

Must be available to work four 10-hour shifts per week including weekends and holidays.

Primary Functions:

Under the direct supervision of the Retail Store Manager or designee, the Donation Attendant is responsible for delivery of excellent customer service while receiving and assisting with donated goods, issuing tax receipts, keeping accurate counts of donations, cleaning, pricing, sorting, and transporting goods, while maintaining a clean and safe work area.

Essential Functions:

• Provide world class customer service to our donors and customers.
• Greet each co-worker, donor and customer in a prompt, friendly, and courteous manner.
• Assist each donor and Goodwill transportation staff with unloading donations from donor vehicles or store trucks using rolling carts or dollies, as necessary.
  Issue tax receipts and thank donors for the support of the Goodwill mission.
• Maintain accurate daily counts of donations.
• Report daily donation counts to retail store manager and /or the appropriate system.
• Clean, price and transport furniture to sales floor as soon as possible.
• Prepare items for proper shipment.
• Sort donated goods into pre-determined categories for processing.
• Cross train in production and sale of goods, as requested.
• Understand and perform all procedures necessary to meet or exceed the weekly sales and production quota for the store.
• Maintain an acceptable attendance and punctuality record.
• Participate in staff meetings and training, as required.
• Adhere to two-hour floor check lists as assigned by leadership.
• Must have reliable transportation.
• Ability to lift 50lbs (unless otherwise restricted).
• Transport donated goods to designated production area, sales floor, or warehouse.
• Maintain a clean and safe work area, including the designated drive-thru station, including reporting safety hazards and injuries to the appropriate leadership staff.
• Transport and dispose of trash to compactor or dumpster, to include operation of compactor when authorized.
• Maintain an acceptable attendance and punctuality record.
• Adhere to all retail store and personnel policies and procedures, including performing assigned duties within the framework of our Guiding Principles.
• Adhere to dress code.
• Other duties as assigned.

Clear Communication*
World Class Customer Service*
Understanding Diverse Needs*
Good Judgment and Discretion*
Protecting the Brand*

Requirements:

Good work ethic.
Demonstrates good judgment in recognizing saleable items from non-saleable items.
Able to follow instructions and comply with policies and procedures.
Able to work a variety of schedules.
Able to maintain good relationships with co-workers and management.
Willingness to mentor and train co-workers.
Demonstrates flexibility and willingness to learn.
Ability to work with the public.
Show ability to safely operate necessary equipment including a pallet jack, dolly or forklift when authorized.

Qualifications:

High School Diploma or equivalent preferred

Typical Work Environment:

While performing this job, the employee is exposed to weather conditions prevalent at the time but works primarily indoors and/or at facility entrance; the noise level in the work environment is usually moderate.
While performing this job, the employee may be exposed to some hazardous waste, dust and dirt.
Will possibly be working alongside and training best practices with others with social, mental, and emotional disabilities.

Mission Contribution:

Drive Goodwill’s mission by fostering relationships with donors and customers and maximizing store operations. Through careful stewardship of donated goods and a commitment to exceptional service, you contribute directly to funding Goodwill’s employment and training programs, helping individuals overcome barriers to employment.