Donation Ambassador

Habitat For Humanity; Anaheim (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Habitat OC in Anaheim, CA is seeking a Donations Ambassador to greet donors, assist with drop-offs, and represent Habitat OC with friendly, mission‑driven service at the ReStore.

You will inspect incoming donations for quality, document and price items for merchandising, and support processing, organization, and display on the shop floor. A high school diploma and 1–2 years in retail or customer service are preferred.

Qualifications

• High school diploma or equivalent required; customer service coursework is a plus.
• 1–2 years of experience in retail, warehouse, or customer service preferred.
• Valid California driver’s license and clean driving record may be required.

Responsibilities

• Greet and engage donors in a friendly, professional manner.
• Assist donors with unloading, sorting, and staging donations.
• Inspect donated items for cleanliness, condition, and compliance with donation guidelines.
• Determine the appropriate disposition of items that do not meet quality standards (e.g., recycling or disposal).
• Accurately document, categorize, price, and prepare items for merchandising.
• Assist in maintaining organized records of donations received.
• Support ReStore staff and volunteers in processing, organizing, and moving items to the sales floor.
• Assist with merchandise display and replenishment to ensure an attractive, shopper-friendly environment.
• Collaborate with warehouse and donation teams to ensure efficient inventory flow.
• Help maintain a clean, safe, and organized donation area and ReStore environment.
• Work closely with Store Management to ensure donation processes are efficient and consistent.
• Share donor feedback and suggestions for process improvement.
• Participate in training sessions on donation standards, safety, and customer service.
• Support the training of new staff and volunteers on donation intake and quality control procedures.
• Follow all ReStore and Habitat OC safety policies and procedures.

Skills

Customer service

Interpersonal communication

Detail-oriented

Organized

Multitasking

Team player

Proactive

Basic computer skills

Education

High school diploma or equivalent

Customer service training

Tools

POS system

Data entry

Record-keeping

Job description

Job Summary/Position Overview:The Donations Ambassador plays a key role in ensuring a positive and efficient donation experience for all donors at the ReStore. This position is responsible for greeting and assisting donors during the drop-off process, inspecting donated items for quality and suitability, and supporting the ReStore team with donation processing, organization, and merchandising.The Donations Ambassador serves as a visible representative of Habitat for Humanity of Orange County (Habitat OC), providing excellent customer service and communicating the mission of Habitat OC to donors, shoppers, and volunteers.Duties/Responsibilities:Donor Relations & Customer ServiceGreet and engage donors in a friendly, professional, and mission-driven manner.Provide information about Habitat OC’s mission, programs, and community impact.Assist donors with unloading, sorting, and staging donations.Ensure all donors receive timely assistance and a positive experience at the ReStore.Quality Control & ProcessingInspect incoming donated items for cleanliness, condition, and compliance with donation guidelines.Determine the appropriate disposition of items that do not meet quality standards (e.g., recycling or disposal).Accurately document, categorize, price, and prepare items for merchandising.Assist in maintaining organized records of donations received.Store & Warehouse SupportSupport ReStore staff and volunteers in processing, organizing, and moving items to the sales floor.Assist with merchandise display and replenishment to ensure an attractive, shopper-friendly environment.Collaborate with warehouse and donation teams to ensure efficient inventory flow.Help maintain a clean, safe, and organized donation area and ReStore environment.Team Collaboration & TrainingWork closely with Store Management to ensure donation processes are efficient and consistent.Share donor feedback and suggestions for process improvement.Participate in training sessions on donation standards, safety, and customer service.Support the training of new staff and volunteers on donation intake and quality control procedures.SafetyFollow all ReStore and Habitat OC safety policies and procedures.Report hazards, unsafe practices, or damaged equipment immediately.Maintain compliance with OSHA and Cal/OSHA safety standards.Skills & KnowledgeStrong customer service and interpersonal skills.Detail-oriented, with the ability to assess product quality and condition.Organized, efficient, and able to multitask in a fast-paced environment.Team-oriented, adaptable, and proactive.Basic computer skills (POS system, data entry, or record-keeping).Knowledge of and commitment to Habitat OC’s mission and values.Familiarity with or willingness to learn and enforce OSHA safety standards.Education & ExperienceHigh school diploma or equivalent required; additional coursework or training in customer service a plus.1–2 years of experience in retail, warehouse, or customer service setting preferred.Valid California driver’s license and clean driving record required.