Donation Ambassador

HABITAT FOR HUMANITY OF ORANGE COUNTY; Anaheim (CA); On-site; USD 27,000 - 29,000; Full time

Job summary

Habitat OC ReStore in Anaheim seeks a Donations Ambassador to ensure a positive donor experience by greeting donors, assisting with drop-offs, and quality-checking donated items for resale. You will help process, organize, and merchandise donations while supporting a safe, welcoming store environment.

The role emphasizes customer service, item evaluation, and teamwork with staff and volunteers to maintain an appealing sales floor and efficient donation flow in a fast-paced setting.

Qualifications

• High school diploma or equivalent required; customer service experience a plus.
• 1-2 years in retail, warehouse, or customer service setting preferred.
• Valid California driver’s license and clean driving record required.

Responsibilities

• Greet and assist donors during drop-off and ensure a positive experience.
• Inspect donated items for cleanliness and quality; price and prepare items for merchandising.
• Maintain organized donation records and support inventory flow.
• Collaborate with staff and volunteers on donation processing and display.
• Uphold safety policies and OSHA/Cal/OSHA standards.

Skills

Customer service

Detail-oriented

Organized

Team player

OSHA knowledge

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Details: Job Location: Habitat OC ReStore - Anaheim - Anaheim, CA 92802, Position Type: Full Time, Salary Range: $19.50 - $21.00 Hourly,

Job Summary/Position Overview:

The Donations Ambassador plays a key role in ensuring a positive and efficient donation experience for all donors at the ReStore. This position is responsible for greeting and assisting donors during the drop-off process, inspecting donated items for quality and suitability, and supporting the ReStore team with donation processing, organization, and merchandising.

The Donations Ambassador serves as a visible representative of Habitat for Humanity of Orange County (Habitat OC), providing excellent customer service and communicating the mission of Habitat OC to donors, shoppers, and volunteers.

Duties/Responsibilities:

Donor Relations & Customer Service

• Greet and engage donors in a friendly, professional, and mission-driven manner.
• Provide information about Habitat OC's mission, programs, and community impact.
• Assist donors with unloading, sorting, and staging donations.
• Ensure all donors receive timely assistance and a positive experience at the ReStore.

Quality Control & Processing

• Inspect incoming donated items for cleanliness, condition, and compliance with donation guidelines.
• Determine the appropriate disposition of items that do not meet quality standards (e.g., recycling or disposal).
• Accurately document, categorize, price, and prepare items for merchandising.
• Assist in maintaining organized records of donations received.

Store & Warehouse Support

• Support ReStore staff and volunteers in processing, organizing, and moving items to the sales floor.
• Assist with merchandise display and replenishment to ensure an attractive, shopper-friendly environment.
• Collaborate with warehouse and donation teams to ensure efficient inventory flow.
• Help maintain a clean, safe, and organized donation area and ReStore environment.

Team Collaboration & Training

• Work closely with Store Management to ensure donation processes are efficient and consistent.
• Share donor feedback and suggestions for process improvement.
• Participate in training sessions on donation standards, safety, and customer service.
• Support the training of new staff and volunteers on donation intake and quality control procedures.

Safety

• Follow all ReStore and Habitat OC safety policies and procedures.
• Report hazards, unsafe practices, or damaged equipment immediately.
• Maintain compliance with OSHA and Cal/OSHA safety standards.

Qualifications:

Skills & Knowledge

• Strong customer service and interpersonal skills.
• Detail-oriented, with the ability to assess product quality and condition.
• Organized, efficient, and able to multitask in a fast-paced environment.
• Team-oriented, adaptable, and proactive.
• Basic computer skills (POS system, data entry, or record-keeping).
• Knowledge of and commitment to Habitat OC's mission and values.
• Familiarity with or willingness to learn and enforce OSHA safety standards.

Education & Experience

• High school diploma or equivalent required; additional coursework or training in customer service a plus.
• 1-2 years of experience in retail, warehouse, or customer service setting preferred.
• Valid California driver's license and clean driving record required.