Donation Ambassador

Habitat For Humanity of Orange County; Santa Ana (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Habitat for Humanity of Orange County is seeking a Donations Ambassador to greet donors, inspect items, and prepare them for merchandising at the ReStore. You will assist with unloading, sorting, staging donations, and help maintain an attractive, shopper-friendly environment.

You’ll collaborate with staff to ensure efficient inventory flow and adherence to safety standards. The role requires strong customer service, detail orientation, and the ability to multitask in a fast-paced retail

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and interpersonal abilities.
• Strong attention to product quality and donation guidelines.
• Willingness to learn OSHA safety standards.

Responsibilities

• Greet and assist donors during drop-off with a friendly, mission-driven approach.
• Inspect donated items for quality and determine disposition.
• Document, categorize, price, and prepare items for merchandising.
• Support donation processing, organization, and merchandising on the sales floor.
• Assist with display, replenishment, and inventory flow.
• Maintain a clean, safe donation area and follow safety policies.
• Train and support new staff and volunteers.

Skills

Customer service

Interpersonal skills

Detail-oriented

Organized

Team player

Multitasking

POS system

Education

High school diploma or equivalent

Tools

POS system

Data entry

Job description

The Donations Ambassador plays a key role in ensuring a positive and efficient donation experience for all donors at the ReStore. This position is responsible for greeting and assisting donors during the drop-off process, inspecting donated items for quality and suitability, and supporting the ReStore team with donation processing, organization, and merchandising.The Donations Ambassador serves as a visible representative of Habitat for Humanity of Orange County (Habitat OC), providing excellent customer service and communicating the mission of Habitat OC to donors, shoppers, and volunteers.Donor Relations & Customer ServiceGreet and engage donors in a friendly, professional, and mission-driven manner.Provide information about Habitat OC’s mission, programs, and community impact.Assist donors with unloading, sorting, and staging donations.Ensure all donors receive timely assistance and a positive experience at the ReStore.Quality Control & ProcessingInspect incoming donated items for cleanliness, condition, and compliance with donation guidelines.Determine the appropriate disposition of items that do not meet quality standards (e.g., recycling or disposal).Accurately document, categorize, price, and prepare items for merchandising.Assist in maintaining organized records of donations received.Store & Warehouse SupportSupport ReStore staff and volunteers in processing, organizing, and moving items to the sales floor.Assist with merchandise display and replenishment to ensure an attractive, shopper-friendly environment.Collaborate with warehouse and donation teams to ensure efficient inventory flow.Help maintain a clean, safe, and organized donation area and ReStore environment.Team Collaboration & TrainingWork closely with Store Management to ensure donation processes are efficient and consistent.Share donor feedback and suggestions for process improvement.Participate in training sessions on donation standards, safety, and customer service.Support the training of new staff and volunteers on donation intake and quality control procedures.SafetyFollow all ReStore and Habitat OC safety policies and procedures.Report hazards, unsafe practices, or damaged equipment immediately.Maintain compliance with OSHA and Cal/OSHA safety standards.Strong customer service and interpersonal skills.Detail-oriented, with the ability to assess product quality and condition.Organized, efficient, and able to multitask in a fast-paced environment.Team-oriented, adaptable, and proactive.Basic computer skills (POS system, data entry, or record-keeping).Knowledge of and commitment to Habitat OC’s mission and values.Familiarity with or willingness to learn and enforce OSHA safety standards.High school diploma or equivalent required; additional coursework or training in customer service a plus.1–2 years of experience in retail, warehouse, or customer service setting preferred.Valid California driver’s license and clean driving record required.