Donated Goods Retail Lead Manager in Training

Goodwill - Redwood Empire; Santa Rosa (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Goodwill - Redwood Empire is seeking a Retail Assistant Manager for the Fourth Street Store in Santa Rosa, CA. This full-time role supports the Store Manager, oversees staff and volunteers, and drives daily operations to achieve sales and service goals.

The position requires at least two years of supervisory experience, a High School diploma, strong math and communication skills, and reliable transportation. Starting wage is $23 per hour with full benefits and a safety-sensitive designation.

Qualifications

• Minimum of two years in an increasingly responsible supervisory/management position.
• High School diploma, or equivalent.
• Good math skills.
• Experience supervising or training employees, clients, or volunteers, including delivering instructions and providing regular feedback.
• Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
• Able to positively influence and motivate assigned staff through clear communication and management.
• Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
• Organized and able to work independently.
• Good communication skills, both in writing, and orally.
• Valid CA Class C Driver’s License and proof of personal auto insurance.
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
• Must have access to a phone to receive emergency and coverage calls.

Responsibilities

• Adhere to and champion the 1-Touch process to maximize efficiency, safety, production, and sales goals.
• Maintain inventory quality standards; set standards for each department.
• Support the store budget and financial objectives under the direction of the Store Manager.
• Train employees and clients in proper work habits, job responsibilities, and policies/procedures.
• Complete and submit accurate and timely employee and client payroll records.
• Effectively resolve issues with DGR team members, clients, and donors, and to hold accountability with timely feedback that includes formal documentation up to and including recommendations for terminations.
• Identify and communicate recommendations to Store Manager opportunities to improve store operations, performance, and outcomes.
• Manage the store in accordance with high professional work ethics and integrity as well as Goodwill policies and procedures.
• Perform frequent bank deposits and change runs in support of business needs, as assigned.
• Ensure the condition of facility and grounds are neat, clean, and safe.
• Promptly report and communicate safety concerns, including needed repairs or replacements to the Store Manager.
• Follow and enforce safety procedures at all times to provide a safe work environment.
• Back up any position in the store as needed to accomplish goals.
• Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
• Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies, etc.).
• Provide support and management to other GIRE Retail Store locations, as assigned.
• Attend management meetings, as assigned.
• Perform other job-related duties as assigned by Management.

Skills

Leadership

Team management

Communication

Customer service

Problem solving

Education

High School diploma

Tools

Word

Excel

Outlook

Job description

Goodwill - Redwood Empire is seeking a Retail Assistant Manager for the Fourth Street Store in Santa Rosa, CA. This full-time role supports the Store Manager, oversees staff and volunteers, and drives daily operations to achieve sales and service goals.

The position requires at least two years of supervisory experience, a High School diploma, strong math and communication skills, and reliable transportation. Starting wage is $23 per hour with full benefits and a safety-sensitive designation.