Domestic Violence Client Advocate & Crisis Line Supervisor

Southern Valley Alliance; Shakopee (MN); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

IRA

PTO (120 hours)

12 paid Holidays

Dental/Vision plans

Job summary

Southern Valley Alliance seeks a Client Advocate to provide direct support to domestic violence victims, managing programs like the 24/7 Crisis Line and supervising volunteers. The role requires dedication to serving the community, with opportunities to work hybrid, including remote Fridays, and occasional travel within Scott and Carver counties.

The position emphasizes multilingual capabilities and prior advocacy or non-profit program management experience, a valid driver's license, and the

Qualifications

• Bachelor's degree in social work or related field or equivalent combination of education, lived experience, and professional experience.
• Direct advocacy experience in domestic violence or related fields preferred.
• Experience managing programs and volunteers in a non-profit setting preferred.
• Multilingual applicants preferred.
• Valid driver’s license and ability to travel to Scott and Carver counties.

Responsibilities

• Provide victim/survivors with advocacy services both over the phone and in-person, including safety planning, crisis intervention, resources, and support.
• Respond to victim/survivors during normal work hours and as necessary to guarantee no lapse in coverage.
• Conduct safety planning and assess immediate needs to ensure safety after incidents.
• Manage 24-hour Crisis Line schedule and coverage, including volunteers and paid crisis line advocates.
• Supervise Crisis Line volunteers and paid weekend advocates.
• Onboard and train Crisis Line advocates.
• Coordinate online and in-person support groups.
• Maintain accurate and up-to-date data entry into client database and necessary paperwork.

Skills

Multilingual

Advocacy experience

Program management

Volunteer management

Travel availability

Background check

Education

Bachelor's degree in social work or related field

Job description

Southern Valley Alliance seeks a Client Advocate to provide direct support to domestic violence victims, managing programs like the 24/7 Crisis Line and supervising volunteers. The role requires dedication to serving the community, with opportunities to work hybrid, including remote Fridays, and occasional travel within Scott and Carver counties.

The position emphasizes multilingual capabilities and prior advocacy or non-profit program management experience, a valid driver's license, and the