Client Advocate

Southern Valley Alliance; Shakopee (MN); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

IRA

PTO (120 hours)

12 paid Holidays

Dental/Vision plans

Job summary

Southern Valley Alliance seeks a Client Advocate to provide direct support to domestic violence victims, managing programs like the 24/7 Crisis Line and supervising volunteers. The role requires dedication to serving the community, with opportunities to work hybrid, including remote Fridays, and occasional travel within Scott and Carver counties.

The position emphasizes multilingual capabilities and prior advocacy or non-profit program management experience, a valid driver's license, and the

Qualifications

• Bachelor's degree in social work or related field or equivalent combination of education, lived experience, and professional experience.
• Direct advocacy experience in domestic violence or related fields preferred.
• Experience managing programs and volunteers in a non-profit setting preferred.
• Multilingual applicants preferred.
• Valid driver’s license and ability to travel to Scott and Carver counties.

Responsibilities

• Provide victim/survivors with advocacy services both over the phone and in-person, including safety planning, crisis intervention, resources, and support.
• Respond to victim/survivors during normal work hours and as necessary to guarantee no lapse in coverage.
• Conduct safety planning and assess immediate needs to ensure safety after incidents.
• Manage 24-hour Crisis Line schedule and coverage, including volunteers and paid crisis line advocates.
• Supervise Crisis Line volunteers and paid weekend advocates.
• Onboard and train Crisis Line advocates.
• Coordinate online and in-person support groups.
• Maintain accurate and up-to-date data entry into client database and necessary paperwork.

Skills

Multilingual

Advocacy experience

Program management

Volunteer management

Travel availability

Background check

Education

Bachelor's degree in social work or related field

Job description

Full-time salaried position with occasional evening or weekend hours. Office hours are Monday–Friday, 8:30 AM–5:00 PM. Employees have the option to work from home on Fridays, provided responsibilities are met; in-office attendance may be required when necessary.

Location

Office is located at 103 3rd Avenue East, Shakopee, MN. SVA serves victim/survivors for all of Scott and Carver County, occasional travel may be required.

Organization

Southern Valley Alliance is an organization focused on providing resources and support to clients who have been affected by domestic violence. SVA prides itself on being creative, innovative, proactive, and team-oriented, all with an emphasis on serving a population in need. An SVA staff member must have the passion to create a better life for those in need and a desire to contribute at both an individual and team level.

Diversity and Inclusion

Bilingual applicants, LGBTQIA+, Black, Indigenous, Latinx, Asian, and people of color are strongly encouraged to apply.

Job Summary

The Client Advocate provides direct service to victims of domestic violence, manages SVA’s victim-related programs, including the 24/7 Crisis Line, and supervises Crisis Line volunteer Advocates.

Core Job Functions

• Provide victim/survivors with advocacy services both over the phone and in-person, including safety planning, crisis intervention, resources, and support.
• Respond to victim/survivors during normal work hours and as necessary to guarantee no lapse in coverage.
• Conduct safety planning, assessment of immediate needs, and assist domestic violence victims with determining next steps to ensure safety following an incident.
• Manage 24-hour Crisis Line schedule and coverage, through a combination of volunteers and dedicated paid crisis line advocates.
• Supervise Crisis Line volunteers and paid weekend advocates.
• Onboard and train Crisis Line advocates.
• Coordinate online and in-person support groups.
• Maintain accurate and up-to-date data entry into client database and necessary paperwork, including case noting, documentation of services, and referrals provided.
• Co-manage and support client special events and programs.

Education and Experience

• Multilingual applicants preferred.
• Direct advocacy experience in domestic violence or related fields preferred.
• Experience managing programs and volunteers in a non-profit setting preferred.
• Bachelor’s degree in social work, criminal justice, or related field or equivalent combination of education, lived experience, and professional experience.
• Valid driver’s license, reliable transportation, and ability to travel to Scott and Carver counties. 50
• Must pass a pre-employment background check.

Position Type

Full Time/Exempt

Salary

$50,00-$55,000 dependent on experience and qualifications.

Benefits

• Health, IRA, PTO (120 hours), 12 paid Holidays.
• Supplemental plans for Dental/Vision, disability and more available.