Domestic Transportation Customer Service

Expeditor; Elkridge (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

401(k) plan

Employee stock purchase

Job summary

Expeditors in Elkridge, MD seeks a Domestic Transportation Customer Service specialist to manage end-to-end freight flow, data entry, tracking, and billing. The role emphasizes timely shipments, accuracy, and strong customer interaction.

Ideal candidates have 1 year of related experience, solid communication, and organizational abilities. We offer a supportive team and opportunities for growth within a global logistics company.

Qualifications

• 1 year of related experience or training
• Understanding of documentation processes is a plus
• Strong communication and interpersonal skills
• Pro-active, organized work style
• Hazardous Materials certification (preferred)

Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy

Skills

1 year exp

Documentation

Communication skills

Organizational skills

Hazmat cert

Job description

Domestic Transportation Customer Service

• Full-time

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Hazardous Materials certification (preferred)

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• $23-$25 per hour
• Hours are either 12-9 M-F and/ or 8-5 weekends
• Full time or Part time