Transcon Agent

Expeditors; Romulus (MI); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Development Program

Growth opportunities within the компан

Employee Referral Program Bonus

Descrizione del lavoro

Expeditors in Romulus, MI is seeking a Customer Service/Operations specialist to execute shipment requests, source capacity, and communicate across the Expeditors network. You will maintain accurate data, manage emails, and ensure timely documentation and PODs, while building strong customer and provider relationships.

The role requires 6 months to 1 year of related experience, strong communication, and fluent English, with a Monday–Friday night schedule (2200–0600).

Competenze

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Effective interpersonal skills, including listening and clear concise communication.
• Pro-active, strong organizational skills; ability to manage time and priorities.
• Fluent in English.

Mansioni

• Execute shipment requests for customers.
• Source capacity with approved service providers.
• Communicate effectively with customers, vendors, and Expeditors network via email, phone, instant message, and in person.
• Monitor and action email boxes daily.
• Ensure correspondence is uploaded into the document imaging system and labeled correctly.
• Notify customers of shipment status and delays.
• Ensure accurate and timely EDI communication to customers and service providers.
• Maintain strong relationships with customers and service providers.
• Manage accurate data entry into the operating system.
• Track and Trace shipments via internal and external sources.
• Assist with booking amendments with carriers.
• Handle freight routing deviations and transit updates.
• Ensure PODs are received and imaged.
• Understand department processes and seek efficiency improvements.
• Meet KPIs for department, branch, product, and company goals.

Conoscenze

Fluent English

Excellent communication

Strong organizational skills

Strumenti

Excel

Word

Descrizione del lavoro

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities:

Customer Service

• Execute shipment requests for customers

• Source capacity with approved service providers

• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person

• Monitor and action email boxes daily (personal and shared boxes)

• Ensure that all correspondence internal and external is uploaded into the document imaging systemand labeled correctly

• Responsible for notifications of shipment status to customers

• Delay updates

• Ensure accurate and timely EDI communication to customers and service providers

• Maintain strong relationships with customers and service providers

Operations

• Responsible for the management of accurate and timely data entry into the operating system

• Internal

• 3rd Party

• Track and Trace shipments as required via externally and internally sources

• Event Code Management

• Assist with booking amendments with carriers if requested by the customer

• Responsible for freight routing deviations and communication once the cargo is in transit

• Ensure accurate and timely POD’s are received and imaged into the document imaging system

• Understand department process flow, constantly looking for areas of improved efficiency

• Meet key performance indicators in support of department, branch, productand company goals

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

• Understanding of ocean documentation process a plus

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

• Pro-active, strong organizational skills

• Good computer skills (Excel, Word)

• Hazardous Materials certification (preferred)

• Fluent in English

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company

• Employee Referral Program Bonus

This position will be Monday-Friday 2200-0600.