Domestic Logistics Customer Service Agent

Expeditors; Hawthorne (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Expeditors in Hawthorne, CA is seeking a logistics coordinator to ensure smooth freight flow and accurate data entry for Transcon shipments. You will track, trace, and dispatch, while communicating with customers and maintaining service standards.

The role requires strong numeracy, English proficiency, and willingness to work overtime to support department needs and meet deadlines.

Qualifications

• High School Degree or equivalent is not applicable here; see minimum qualifications.
• Fluent in English, both written and verbal.
• Associates or Undergraduate Degree preferred.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into the operating system.
• Track and trace Transcon files as required.
• Use workflows on daily basis.
• Ensure timely dispatch of shipments and communication to customers.
• Interact with customers in arranging domestic shipments and meet service standards.
• Contribute to maintaining strong relationships with service providers.
• Ensure compliance with internal policies and external regulations.
• Understand department process flow and seek efficiency improvements.
• Follow and update customers' standard operating procedures.
• Meet KPI standards per company procedures.

Skills

English fluency

Overtime flexibility

Numerical proficiency

Education

Associates or undergraduate degree preferred

Tools

Word

Excel

PowerPoint

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Schedule

Monday-Friday, 8AM-5PM

Scope of Position

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Transcon department

Major Duties and Responsibilties

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Transcon files as required
• Use Workflows on daily basis
• Ensure timely dispatch of shipments and communication to customers.
• Interact with our customers in arranging their domestic shipments, meeting customer service standards
• Contribute to maintain strong relationships with service providers
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures

Qualifications

Minimum Qualifications:

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment

Desired Qualifications:

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• Willingness to work overtime as needed

Additional Information

Reporting Structure

• Supervisor and Manager

Expeditors Offers Excellent Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $20-$30 per hour