Logistics Coordinator - Transcon

FreightPath, Inc.; Carteret, Northern (NJ, KY); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health plan

Life Insurance

Stock purchase plan

Training and development

Growth opportunities

Referral bonus

Job summary

Expeditors in Carteret, NJ is seeking a Logistics Coordinator to ensure timely and accurate movement of freight within the Transcon Department, delivering exceptional customer service across the Expeditors network.

You will join a team of logistics professionals coordinating pickups and deliveries, ensuring data accuracy, billing, and compliance with regulations while supporting internal stakeholders and customers.

Qualifications

• Interpersonal/communication and customer service skills required.
• Strong organizational abilities and proactive work style.
• Ability to communicate clearly and concisely to achieve positive results.

Responsibilities

• Ensure efficient, cost effective and timely cargo movement.
• Consolidate and route shipments based on profitability and customer expectations.
• Coordinate pickups and deliveries of location shipments.
• Ensure accurate and timely data entry into our operational system.
• Follow up on and monitor active shipments for key shipment milestones.
• Use departmental tools to execute daily responsibilities.
• Ensure accurate and timely customer and service provider billing.
• Interact with customers coordinating appointments and milestone updates.
• Maintain relationships with service providers, customers and other departments.
• Meet compliance with regulations and internal policies.
• Identify process improvements to enhance efficiency.
• Ensure SOPs are in place and documented, meet KPI standards.
• Communicate promptly via email/phone; escalate issues when needed.
• Adhere to company cultural attributes with integrity and pride.

Skills

Interpersonal / Communication

Customer Service

Organizational Skills

Clear Communication

Job description

• Compensation: USD 48000 - USD 52000 - yearly

Company Description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department. The Transcon Department is responsible for all domestic transportation (air / ground / intermodal) within the Expeditors Network. In this position, you will join a team of logistics professionals working collaboratively to support our network and deliver the highest quality of service to our customers.

• Ensure efficient, cost effective and timely cargo movement
• Consolidate and route shipments based on profitability and customer expectations
• Coordinate pickups and deliveries of location shipments
• Ensure accurate and timely data entry into our operational system
• Follow up on and monitor active shipments for key shipment milestones
• Use departmental tools (i.e. workflow / activity reports) to execute on daily responsibilities
• Ensure accurate and timely customer and service provider billing
• Interact with our customers in coordinating appointments, providing milestone updates and trouble shooting.
• Contribute to maintain good relationships with service providers, customers and other Expeditors departments/offices
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place and properly documented
• Meet KPI standards in accordance with the Company’s procedures
• Effective manage all communication - timely responses to emails and phone requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Available Shifts
Monday - Friday 8:00AM - 5:00PM
Monday - Friday 5:00AM - 2:00PM
Sunday - Thursday 8:00AM - 5:00PM

Qualifications

Knowledge/ Skills:

• Interpersonal / Communication
• Customer Service
• Pro-active, strong organizational skills.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Salary Range: $48000 -$52000

Job Location