Transcon Agent

Expeditors International; Romulus (MI); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training & Development

Growth opportunities

Referral bonus

Job summary

Expeditors International in Romulus, MI is seeking a Night Shift Customer Service/Operations professional to execute shipment requests, source capacity with approved providers, and maintain strong relationships with customers and internal Expeditors networks.

Responsibilities include timely email/EDI communications, data entry, tracking shipments, and handling bookings and routing deviations while meeting KPIs. Requires 6 months to 1 year experience; HazMat certification preferred.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including listening, comprehension and clear concise communication to obtain positive results
• Pro-active, strong organizational skills
• Hazardous Materials certification (preferred)

Responsibilities

• Execute shipment requests for customers
• Source capacity with approved service providers
• Communicate effectively with customers, vendors, and Expeditors network
• Monitor and action email boxes daily
• Ensure correspondence is uploaded into the document imaging system and labeled correctly
• Notify customers of shipment status and delays
• Ensure accurate EDI communication with customers and service providers
• Maintain strong relationships with customers and service providers
• Manage accurate and timely data entry into the operating system
• Track and Trace shipments via external and internal sources
• Assist with booking amendments with carriers when requested
• Manage freight routing deviations and in-transit communications
• Ensure PODs are received and imaged into the system
• Understand department process flow and seek efficiency improvements
• Meet KPIs in support of department and company goals

Skills

Customer service

Communication

Organizational skills

Proactive

HAZMAT certification (preferred)

Education

High school diploma or equivalent

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities:

Customer Service

• Execute shipment requests for customers
• Source capacity with approved service providers
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Monitor and action email boxes daily (personal and shared boxes)
• Ensure that all correspondence internal and external is uploaded into the document imaging systemand labeled correctly
• Responsible for notifications of shipment status to customers
  • Delay updates
• Ensure accurate and timely EDI communication to customers and service providers
• Maintain strong relationships with customers and service providers

Operations

• Responsible for the management of accurate and timely data entry into the operating system
  • Internal
  • 3rd Party
• Track and Trace shipments as required via externally and internally sources
  • Event Code Management
• Assist with booking amendments with carriers if requested by the customer
• Responsible for freight routing deviations and communication once the cargo is in transit
• Ensure accurate and timely POD’s are received and imaged into the document imaging system
• Understand department process flow, constantly looking for areas of improved efficiency
• Meet key performance indicators in support of department, branch, productand company goals

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Hazardous Materials certification (preferred)

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

This position will be Monday-Friday 2200-0600.