Transcon Inbound Agent

FreightPath, Inc.; Bensenville (IL); Hybrid; USD 57,308,000 - 80,231,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities within the team

Employee Referral Program Bonus

Job summary

Expeditors, a global logistics leader, seeks a candidate with knowledge of the Chicagoland area to manage domestic operations and customer service tasks. The role involves handling import files, following the Transcon DDL workflow, and ensuring shipments have proper events recorded.

Responsibilities include timely dispatch based on arrival and appointment, GPS load monitoring, and strict adherence to DLSOPS procedures. Expected with KPI-driven performance and at least 52 hours of annual training.

Qualifications

• Knowledge of the Chicagoland area.
• Six months to one year related experience in Domestic operations.
• Excellent oral and written communication skills.
• A proven history of providing exceptional customer service at all levels.
• Excellent organizational skills, time management and professional attitude.
• Strong MS Office skills including Excel, PowerPoint, and OneNote.

Responsibilities

• Knowledge to create Import files.
• Understand and use the Transcon DDL workflow and other tools to ensure shipments have the proper events in the files.
• Dispatch shipments timely based on arrival and appointment.
• GPS loads and truck monitoring.
• Adherence to procedures as outlined in DLSOPS for customers.
• Escalation of problems to Management when necessary.
• Meet KPI standards in accordance with the Company’s procedures.
• Must meet 52 hours of training yearly.

Skills

Chicagoland knowledge

Exp. in domestic ops

Customer service

Communication skills

MS Office

Tools

MS Office Suite

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Knowledge to create Import files.
• Understand and use the Transcon DDL workflow and other tools to ensure shipments have the proper events in the files.
  • Ensure to request appointments for shipments delivering to Consignees that need one if no appointment is needed.
    • ADD no APR
  • Ensure to update appointment once confirmed.
    • APR no APT
  • Ensure to update Expected Delivery date for shipments that do not need appointment based on arrival.
    • ADD/AFD no XDD
  • Dispatch shipments timely based on arrival and appointment.
    • APT/XDD no ESD
    • ESD no TBS/DOP
    • TBS/DOP no TNF
• GPS loads and truck monitoring
  • Ensure all paperwork, seals and GPS units are assigned prior to GPS shipments being picked up.
  • Ensure Driver Checkins are correctly filled out by Expeditors and driver/s for all GPS loads.
  • Ensure all HAWB’s and shipments are staged prior to arrival of trucks for pickup.
  • Ensure all HAWB’s and shipments are loaded on the correct trucks by monitoring and tallying the loading of those trucks.
• Adherence to procedures as outlined in DLSOPS for customers.
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Meet KPI standards in accordance with the Company’s procedures.
• Must meet 52 hours of training yearly.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Attend branch meetings and accumulate required number of training hours.

Qualifications

• Knowledge of the Chicagoland area.
• Six months to one year related experience in Domestic operations.
• Operations/Industry Knowledge preferred
• Excellent oral and written communication skills
• A proven history of providing exceptional customer service at all levels
• Excellent organizational skills, time management skills in addition to a professional attitude
• Great attitude and background based on compliments from customers and coworkers
• Strong MS Office skills including Excel, PowerPoint, and OneNote

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• The position pays $20.00-$28.00 per hour based on education and experience