Domestic Freight Operations Specialist

RADIANT LOGISTICS INC; Town of Woodbury (NY); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

HSA Contributions

FSA options

Life Insurance

Disability Insurance

401(k) + Employer Match

PTO & Holidays

Job summary

Radiant Logistics, Inc. is seeking an entry-level Domestic Operations Agent to coordinate day-to-day U.S. freight forwarding duties from our Woodbury, NY office.

You will act as the primary liaison between customers, carriers, and internal teams to keep shipments accurate and on schedule. This full-time, onsite role requires strong problem-solving, meticulous attention to detail, and the ability to follow SOPs while seeking process improvements.

Qualifications

• 2+ years of experience in a relevant, fast-paced operations environment.
• Minimum 1 year of freight forwarding-specific experience.
• High school diploma or equivalent.
• Strong problem-solving skills with the ability to perform effectively under pressure and tight deadlines.
• Exceptional attention to detail and strong organizational skills.
• Proven ability to manage competing priorities and proactively address issues as they arise.
• Ability to follow established SOPs while contributing ideas for process improvement.

Responsibilities

• Manage domestic freight forwarding operations end-to-end, including alerting, routing via internet-based tools, and maintaining accurate records in transportation management software.
• Price domestic air, ground, LTL, and FTL shipments competitively and accurately based on customer requirements and market conditions.
• Process and handle shipments with meticulous attention to detail, following standard operating procedures at every step.
• Support freight movement for a diverse base of U.S.-based customers, servicing as a reliable operational resource.
• Proactively monitor shipments for potential or existing service failures and escalates issues to management clearly and in a timely manner.
• Conduct shipment follow-up with agents to confirm piece counts, weights, and dimensions, updating transportation software accordingly.
• Negotiate assertively with carriers and partners to secure favorable rates and spot quotes.
• Review and audit vendor charges for accuracy and legitimacy prior to approval.
• Additional duties as required.

Skills

Operations experience

Freight forwarding

Problem solving

Attention to detail

Organizational skills

SOP compliance

Education

High School Diploma

Tools

Microsoft Office

Transportation tracking software

Job description

Radiant Logistics, Inc. is seeking an entry-level Domestic Operations Agent to coordinate day-to-day U.S. freight forwarding duties from our Woodbury, NY office.

You will act as the primary liaison between customers, carriers, and internal teams to keep shipments accurate and on schedule. This full-time, onsite role requires strong problem-solving, meticulous attention to detail, and the ability to follow SOPs while seeking process improvements.