Domestic Operations Agent (7448)

RADIANT LOGISTICS INC; Town of Woodbury (NY); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

HSA Contributions

FSA options

Life Insurance

Disability Insurance

401(k) + Employer Match

PTO & Holidays

Job summary

Radiant Logistics, Inc. is seeking an entry-level Domestic Operations Agent to coordinate day-to-day U.S. freight forwarding duties from our Woodbury, NY office.

You will act as the primary liaison between customers, carriers, and internal teams to keep shipments accurate and on schedule. This full-time, onsite role requires strong problem-solving, meticulous attention to detail, and the ability to follow SOPs while seeking process improvements.

Qualifications

• 2+ years of experience in a relevant, fast-paced operations environment.
• Minimum 1 year of freight forwarding-specific experience.
• High school diploma or equivalent.
• Strong problem-solving skills with the ability to perform effectively under pressure and tight deadlines.
• Exceptional attention to detail and strong organizational skills.
• Proven ability to manage competing priorities and proactively address issues as they arise.
• Ability to follow established SOPs while contributing ideas for process improvement.

Responsibilities

• Manage domestic freight forwarding operations end-to-end, including alerting, routing via internet-based tools, and maintaining accurate records in transportation management software.
• Price domestic air, ground, LTL, and FTL shipments competitively and accurately based on customer requirements and market conditions.
• Process and handle shipments with meticulous attention to detail, following standard operating procedures at every step.
• Support freight movement for a diverse base of U.S.-based customers, servicing as a reliable operational resource.
• Proactively monitor shipments for potential or existing service failures and escalates issues to management clearly and in a timely manner.
• Conduct shipment follow-up with agents to confirm piece counts, weights, and dimensions, updating transportation software accordingly.
• Negotiate assertively with carriers and partners to secure favorable rates and spot quotes.
• Review and audit vendor charges for accuracy and legitimacy prior to approval.
• Additional duties as required.

Skills

Operations experience

Freight forwarding

Problem solving

Attention to detail

Organizational skills

SOP compliance

Education

High School Diploma

Tools

Microsoft Office

Transportation tracking software

Job description

Job Details

Level: Entry

Job Location: RGL JFK - Woodbury, NY 11797

Position Type: Full Time

Education Level: High School

Salary Range: $25.00 - $31.00 Hourly

Job Category: Freight Forwarding

Domestic Operations Agent

Job Summary

The Domestic Operations Agent is responsible for coordinating and executing day-to-day domestic freight forwarding operations. This role acts as a key point of contact between customers, carriers, and internal teams, ensuring shipments move accurately and on schedule while maintaining compliance with company standard operating procedures.

This is a full-time, onsite position in our Woodbury, New York office.

Key Responsibilities

• Manage domestic freight forwarding operations end-to-end, including alerting, routing via internet-based tools, and maintaining accurate records in transportation management software.
• Price domestic air, ground, LTL, and FTL shipments competitively and accurately based on customer requirements and market conditions.
• Process and handle shipments with meticulous attention to detail, following standard operating procedures at every step.
• Support freight movement for a diverse base of U.S.-based customers, servicing as a reliable operational resource.
• Proactively monitor shipments for potential or existing service failures and escalates issues to management clearly and in a timely manner.
• Conduct shipment follow-up with agents to confirm piece counts, weights, and dimensions, updating transportation software accordingly.
• Negotiate assertively with carriers and partners to secure favorable rates and spot quotes.
• Review and audit vendor charges for accuracy and legitimacy prior to approval.
• Additional duties as required.

Qualifications & Skills

Required

• 2+ years of experience in a relevant, fast-paced operations environment.
• Minimum 1 year of freight forwarding-specific experience.
• High school diploma or equivalent.
• Strong problem-solving skills with the ability to perform effectively under pressure and tight deadlines.
• Exceptional attention to detail and strong organizational skills.
• Proven ability to manage competing priorities and proactively address issues as they arise.
• Ability to follow established SOPs while contributing ideas for process improvement.

Preferred

• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Experience with transportation tracking and management software.

Work Schedule

Full-time schedule, minimum 8 hours per day, with flexibility to complete all required duties.

Physical Demands and Work Environment

While performing the duties of this position, the employee is regularly required to sit for extended periods; use hands and fingers to operate a computer keyboard, mouse, and other office equipment; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 15-25 pounds (e.g., files, supplies, or equipment). Specific vision abilities require close vision, distance vision, and the ability to adjust focus. The role operates in a professional climate-controlled office environment with a usually moderate noise level.

Compensation

Base Pay Range: $25.00 - $31.00 per hour

Additional Compensation: This position is eligible for a quarterly station bonus.

Benefits

• Medical, Prescription Drug, Dental and Vision coverage for you and your dependents
• Health Savings Account + Employer Contributions
• Flexible Spending Account options for Medical and/or Dependent Care
• Company provided Life Insurance, Short-term and Long-term Disability Insurance
• 401(k) Retirement Savings Plan + Employer Match
• Paid Time Off for Vacation, Sick, and Company Observed Holidays

About Radiant

At Radiant, we're the network that delivers. For our customers, that means expertise, responsiveness and solutions they can count on. For our people, it means an environment where you can take ownership, solve problems and make an impact.

Radiant Global Logistics is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT) is a publicly traded third-party logistics company providing technology-enabled freight forwarding, truck and rail brokerage, and value-added logistics solutions, including warehousing, customs brokerage, order fulfillment and inventory management. Through our network of Radiant and agent-owned offices, we combine the reach and resources of a global logistics company with teams that know their customers, their markets and each other.

Join Radiant and you'll find opportunities to grow, the trust to solve real problems, and a team where what you bring to the table matters.

Equal Opportunity

Radiant is proud to be an Equal Opportunity Employer. We are committed to providing an inclusive environment, free from harassment and discrimination, where all candidates and employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, marital status, pregnancy, or any other characteristic protected by applicable federal, state, or local law.