Domestic Operations Agent

Radiant Logistics Inc.; Syosset (NY); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical, Prescription Drug, Dental and

Vision coverage

401(k) Retirement Savings Plan + Match

Job summary

Radiant Logistics Inc. seeks a Domestic Operations Agent in Woodbury, NY to coordinate and execute day-to-day domestic freight forwarding operations.

This role acts as a key point of contact between customers, carriers, and internal teams, ensuring shipments move accurately and on schedule while complying with company SOPs. This on-site, full-time position requires 3+ years in freight forwarding, strong problem-solving, and exceptional attention to detail.

Qualifications

• 3+ years of experience in a fast-paced operations environment.
• Freight forwarding-specific experience (3+ years).
• Strong problem-solving skills under pressure with tight deadlines.
• Excellent attention to detail and organizational abilities.

Responsibilities

• Coordinate and execute domestic freight forwarding operations end-to-end.
• Price domestic air, ground, LTL, and FTL shipments based on customer needs.
• Process shipments with meticulous attention to SOPs and maintain records in TMS.
• Monitor shipments for service issues and escalate as needed.
• Negotiate rates and spot quotes with carriers and partners.
• Audit vendor charges for accuracy and legitimacy prior to approval.

Skills

Freight forwarding

Problem solving

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Transportation tracking software

Job description

Domestic Operations AgentJob TypeLocationPay RangeFull-Time | On-siteWoodbury, NY$25.00 - $31.00 per hourJob SummaryThe Domestic Operations Agent is responsible for coordinating and executing day-to-day domestic freight forwarding operations. This role acts as a key point of contact between customers, carriers, and internal teams, ensuring shipments move accurately and on schedule while maintaining compliance with company standard operating procedures.This is a full-time, onsite position in our Woodbury, New York office.Key ResponsibilitiesThe key duties and responsibilities of this position consist of, but are not limited to, the following:Manage domestic freight forwarding operations end-to-end, including alerting, routing via internet-based tools, and maintaining accurate records in transportation management software.Price domestic air, ground, LTL, and FTL shipments competitively and accurately based on customer requirements and market conditions.Process and handle shipments with meticulous attention to detail, following standard operating procedures at every step.Support freight movement for a diverse base of U.S.-based customers, servicing as a reliable operational resource.Proactively monitor shipments for potential or existing service failures and escalate issues to management clearly and in a timely manner.Conduct shipment follow-up with agents to confirm piece counts, weights, and dimensions, updating transportation software accordingly.Negotiate assertively with carriers and partners to secure favorable rates and spot quotes.Review and audit vendor charges for accuracy and legitimacy prior to approval.Additional duties as required.Qualifications & SkillsRequired3+ years of experience in a relevant, fast-paced operations environment.Minimum 3 years of freight forwarding-specific experience.High school diploma or equivalent.Strong problem-solving skills with the ability to perform effectively under pressure and tight deadlines.Exceptional attention to detail and strong organizational skills.Proven ability to manage competing priorities and proactively address issues as they arise.Ability to follow established SOPs while contributing ideas for process improvement.PreferredProficiency in Microsoft Office (Outlook, Excel, Word).Experience with transportation tracking and management software.Work ScheduleFull-time schedule, minimum 8 hours per day, with flexibility to complete all required duties.Physical Demands and Work EnvironmentWhile performing the duties of this position, the employee is regularly required to sit for extended periods; use hands and fingers to operate a computer keyboard, mouse, and other office equipment; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift and/or move up to 15–25 pounds (e.g., files, supplies, or equipment). Specific vision abilities require close vision, distance vision, and the ability to adjust focus. The role operates in a professional climate-controlled office environment with a usually moderate noise level.CompensationBase Pay Range: $25.00 - $31.00 per hourThe base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.BenefitsFeatured BenefitsMedical, Prescription Drug, Dental and Vision coverage for you and your dependentsHealth Savings Account + Employer ContributionsFlexible Spending Account options for Medical and/or Dependent CareCompany provided Life Insurance, Short-term and Long-term Disability Insurance401(k) Retirement Savings Plan + Employer MatchPaid Time Off for Vacation, Sick, and Company Observed HolidaysAbout RadiantAt Radiant, we’re the network that delivers. For our customers, that means expertise, responsiveness and solutions they can count on. For our people, it means an environment where you can take ownership, solve problems and make an impact.Radiant Global Logistics is a wholly owned subsidiary of Radiant Logistics, Inc. (NYSE American: RLGT) is a publicly traded third-party logistics company providing technology-enabled freight forwarding, truck and rail brokerage, and value-added logistics solutions, including warehousing, customs brokerage, order fulfillment and inventory management. Through our network of Radiant and agent-owned offices, we combine the reach and resources of a global logistics company with teams that know their customers, their markets and each other.Join Radiant and you’ll find opportunities to grow, the trust to solve real problems, and a team where what you bring to the table matters.Equal OpportunityRadiant is proud to be an Equal Opportunity Employer. We are committed to providing an inclusive environment, free from harassment and discrimination, where all candidates and employees feel welcomed, valued, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, marital status, pregnancy, or any other characteristic protected by applicable federal, state, or local law.