Dog-Friendly Front Desk & Guest Concierge

LongwoodDT LLC; Longwood (FL); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Bring your dog to work

Job summary

Dogtopia of Longwood is seeking a reliable Front Desk Associate to greet guests, handle calls, and support a small team dedicated to animals and people. The role offers flexible morning and afternoon shifts Monday through Sunday, with weekends and holidays required.

You will manage data entry, POS operations, and upsell services to enhance the pet-parent experience. We value friendly, detail-oriented team players who can multitask in a fast-paced environment and maintain a premium guest

Qualifications

• Must love dogs and have a customer-service mindset.
• Ability to multitask, stay organized, and work with a team.
• Willingness to upsell services to enhance the pet-parent experience.
• Comfortable with standing up to 100% of shift.
• Availability for weekends and holidays.

Responsibilities

• The Ultimate Greeter: Greet everyone that walks in or out with a smile, as an ambassador for our brand.
• Communication Hub: Answer calls, respond to emails/voicemails, and assist the lobby promptly.
• Administrative Duties: Data entry, Pet Parent charts, record-keeping, POS and cashier operations.
• Sales & Growth: Know pricing, services, and retail items; confidently upsell where appropriate.
• Facility & Team Management: Maintain door control, and keep entrance, lobby and restrooms clean.
• Exceptional Experience: Maintain 3 S’s—Smile, Story, Satisfaction—and seek high guest ratings.

Skills

Customer service

Multitasking

Attention to detail

Team player

Upselling

POS system

Tools

POS system

Job description

Dogtopia of Longwood is seeking a reliable Front Desk Associate to greet guests, handle calls, and support a small team dedicated to animals and people. The role offers flexible morning and afternoon shifts Monday through Sunday, with weekends and holidays required.

You will manage data entry, POS operations, and upsell services to enhance the pet-parent experience. We value friendly, detail-oriented team players who can multitask in a fast-paced environment and maintain a premium guest