Dog-Friendly Client Experience Specialist

Canine Craze; Urbandale (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Employee discounts

Paid training

Advancement opportunities

Job summary

Canine Craze in Urbandale, IA is seeking a Client Experience Assistant to be the first point of contact for families and their dogs, ensuring a welcoming, informative experience from the first conversation.

You’ll greet clients, answer inquiries, schedule services, and support trainers in a collaborative, small-team environment. This full-time role offers growth opportunities and a path to making a difference daily.

Responsibilities

• Welcoming clients and their dogs.
• Answering phone calls, emails, and online inquiries.
• Helping families choose the training and services that best fit their goals.
• Scheduling evaluations, training, daycare, and boarding services.
• Maintaining accurate client and dog records.
• Preparing materials that help our trainers succeed.
• Keeping our reception area clean, organized, and welcoming.
• Pitching in wherever the team needs an extra hand.

Job description

Canine Craze in Urbandale, IA is seeking a Client Experience Assistant to be the first point of contact for families and their dogs, ensuring a welcoming, informative experience from the first conversation.

You’ll greet clients, answer inquiries, schedule services, and support trainers in a collaborative, small-team environment. This full-time role offers growth opportunities and a path to making a difference daily.