Client Relations Assistant

Canine Craze; Urbandale (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Employee discounts

Paid training

Advancement opportunities

Job summary

Canine Craze in Urbandale, IA is seeking a Client Experience Assistant to be the first point of contact for families and their dogs, ensuring a welcoming, informative experience from the first conversation.

You’ll greet clients, answer inquiries, schedule services, and support trainers in a collaborative, small-team environment. This full-time role offers growth opportunities and a path to making a difference daily.

Responsibilities

• Welcoming clients and their dogs.
• Answering phone calls, emails, and online inquiries.
• Helping families choose the training and services that best fit their goals.
• Scheduling evaluations, training, daycare, and boarding services.
• Maintaining accurate client and dog records.
• Preparing materials that help our trainers succeed.
• Keeping our reception area clean, organized, and welcoming.
• Pitching in wherever the team needs an extra hand.

Job description

Client Relations Assistant

Full-Time | Canine Craze

Every dog has potential. Our job is to help families discover it.

That's why every great relationship starts with the right conversation.

As our Client Experience Assistant, you'll be the trusted first point of contact for every client. You'll welcome families, answer questions, and connect them with the training and services that best fit their goals.

Why This Role Matters

At Canine Craze, we celebrate the little victories.

• A puppy's first "sit".
• A nervous dog's breakthrough.
• A client who says, "I never thought my dog could do that".

Those moments don't happen by accident. Every member of our team contributes to them. As our Client Experience Assistant, you'll help create those moments by making every client's experience positive from the first conversation.

We're a small team where relationships matter. We support one another, celebrate successes together, and believe people do their best work when they enjoy coming to work.

A Typical Day

Every day is a little different. You'll spend your time:

• Welcoming clients and their dogs.
• Answering phone calls, emails, and online inquiries.
• Helping families choose the training and services that best fit their goals.
• Scheduling evaluations, training, daycare, and boarding services.
• Maintaining accurate client and dog records.
• Preparing materials that help our trainers succeed.
• Keeping our reception area clean, organized, and welcoming.
• Pitching in wherever the team needs an extra hand.

We're looking for someone who enjoys working with people, communicates with confidence, and is excited to learn. As you gain experience, you'll have opportunities to take on new responsibilities and continue building your career with Canine Craze.

You’ll Thrive Here If You...

• Enjoy building relationships with people and the dogs that bring them through our doors.
• Naturally make people feel welcome.
• Take ownership instead of waiting to be asked.
• Like having a place for everything and making sure nothing gets overlooked.
• Celebrate the small wins because they know they lead to big breakthroughs.
• Are curious, dependable, and always willing to learn.
• Want more than a job. You want to be part of a team that's making a difference every day.

We'll teach you our services, our systems, and what makes the Canine Craze experience different.

Compensation & Benefits

Starting Pay: $15.00 per hour

Benefits include:

• Health, dental, and vision insurance
• Retirement plan with employer contribution
• Employee discounts on Canine Craze services
• Paid training
• Opportunities for advancement

Schedule

Full-time

Monday through Thursday from 7 a.m. - 3 p.m.

Friday 8 a.m. - Noon.