Client Experience Advocate for Dogs & Families

caninecraze; Urbandale (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Employee discounts

Paid training

Advancement opportunities

Job summary

Canine Craze is hiring a Client Relations Assistant to be the first point of contact for families. You will welcome clients and their dogs, answer questions, and connect them with training and services that fit their goals.

The role emphasizes friendly communication, organization, and teamwork in a small, supportive environment. Full-time hours and opportunities for growth are offered at Canine Craze.

Qualifications

• Experience assisting clients and pets in a service environment.
• Strong communication and interpersonal skills.
• Comfort with answering calls, emails, and inquiries.

Responsibilities

• Welcome clients and their dogs and determine their needs.
• Answer phone calls, emails, and online inquiries.
• Assist families in choosing training and services that fit goals.
• Schedule evaluations, training, daycare, and boarding services.
• Maintain accurate client and dog records.
• Prepare materials to support trainers.
• Keep reception area tidy and welcoming.
• Collaborate with team to provide excellent client experiences.

Skills

Customer service

Phone handling

Communication

Multitasking

Job description

Canine Craze is hiring a Client Relations Assistant to be the first point of contact for families. You will welcome clients and their dogs, answer questions, and connect them with training and services that fit their goals.

The role emphasizes friendly communication, organization, and teamwork in a small, supportive environment. Full-time hours and opportunities for growth are offered at Canine Craze.