Front Desk Associate

Dogtopia of Green Hills; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dog‑friendly workplace

Dog behavior training

Growth opportunities

Competitive wages

Flexible scheduling

Job summary

Dogtopia of Green Hills is seeking a Front Desk Sales & Client Experience Coordinator to own the customer journey from first hello to tour and conversion. You’ll be the go-to person for first impressions, greet clients, and drive daycare growth with daily follow-ups.

We value a dog-loving, sales‑focused teammate who can handle inquiries across in-person, phone, and email channels, maintain a welcoming front desk, and support a supportive team culture. Training provided.

Qualifications

• A passion for dogs and people.
• Natural knack for sales and customer service.
• Strong communication skills — written and verbal.
• Attention to detail, follow-through, and organization.
• Proactive attitude and a team-first mindset.
• Comfort with technology and basic data entry.

Responsibilities

• Own the sales process from first contact to tour and conversion.
• Schedule and host meet & greets with prospective clients.
• Follow up with every lead daily until a decision is reached.
• Build trust with pet parents to help them choose Dogtopia.
• Achieve monthly sales and conversion goals with team support.
• Be the face and voice of Dogtopia in person, on the phone, and by email.
• Greet pet parents with energy, professionalism.
• Respond quickly to inquiries.
• Build and maintain long-term relationships with the dog-loving community.
• Keep front-of-house space clean and organized.
• Manage retail, first aid, and cleaning supply inventory.
• Monitor dog behavior and escalate issues as needed.

Skills

Sales

Customer service

Communication skills

Team player

Technology comfort

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services, is looking for a Front Desk Sales & Client Experience Coordinator— someone who is more than just a friendly face. This role is all about owning the customer experience, closing the sale, and nurturing relationships with pet parents from the very first hello.

You’ll be the go-to person for first impressions, tours, meet‑and‑greets, and follow-ups. You won’t just answer phones — you’ll be responsible for driving the growth of our daycare by ensuring every lead is followed up with every day.

Yes, you can bring your dog to work (after training)! But we’re also looking for someone serious about sales, service, and relationship‑building.

What You’ll Be Responsible For:

Lead Generation & Sales

• Own the sales process from first contact to tour to conversion.
• Schedule and host meet & greets with prospective clients.
• Follow up with every lead, every day - text, call, email - until you get a yes or a no.
• Build trust with pet parents and help them feel confident choosing Dogtopia.
• Achieve monthly sales and conversion goals with support from your team leader.

Client Experience & Communication

• Be the face and voice of Dogtopia - in person, on the phone, via email and text.
• Greet every pet parent with energy, positivity, and professionalism.
• Respond quickly and helpfully to all inquiries.
• Build and maintain long‑term relationships with our dog-loving community.

Organization & Cleanliness

• Keep the front‑of‑house space clean, organized, and running smoothly.
• Manage retail, first aid, and cleaning supply inventory.
• Support a safe and joyful environment by monitoring dog behavior and escalating issues as needed.

What We Offer:

• Bring your dog to work — seriously!
• Training in dog behavior, handling, and customer service.
• Opportunities for growth and advancement.
• A positive team culture that feels like family.
• Flexible scheduling and competitive wages.
• Ongoing education and certification opportunities.

Now that we have the fun out of the way let’s get into what you can offer us.

What You Bring:

• A passion for dogs andpeople.
• A natural knack for sales and customer service.
• Strong communication skills — written and verbal.
• Attention to detail, follow-through, and organization.
• A proactive attitude and a team‑first mindset.
• Comfort with technology and basic data entry.

Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

Job Types: Full-time, Part-time

Ability to commute/relocate.

Work Location: In person

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed