Dog Daycare Shift Lead

DOG TIRED ROMNEY LLC; Charleston (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Company parties

Opportunities for Advancement

Job summary

DOG TIRED ROMNEY LLC in Charleston, SC is seeking a Back of House Lead to oversee daily operations at our dog daycare and boarding facility. The ideal candidate will supervise a team, ensure cleanliness and safety, and manage resources effectively.

Applicants should have at least 1 year of supervisory experience, strong knowledge of dog behavior, and excellent organizational skills. Benefits include competitive pay, health insurance, and opportunities for advancement.

Qualifications

• Minimum 1 year related work and leadership experience.
• Excellent communication and leadership skills.
• CPR and First Aid training for animals (preferred).

Responsibilities

• Supervise, train, and mentor the back-of-house team.
• Oversee feeding and overall care of dogs.
• Maintain cleanliness and sanitary environment.

Skills

Leadership

Dog care knowledge

Communication

Multitasking

Computer skills

Education

High School Diploma or Equivalent

Tools

Animal care tools

Computer software

Job description

Benefits

• 401(k)
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Education & Experience

• High School Diploma or Equivalent
• Minimum 1 year related work and leadership experience

Position Overview

The Back of House Lead is responsible for overseeing the daily operations of the back‑of‑house at our dog daycare and boarding facility. This includes supervising daycare/lodging staff, maintaining cleanliness, ensuring the safety and well‑being of the dogs, and managing supplies and resources. The ideal candidate is a natural leader with a passion for animal care and excellent organizational skills.

Key Responsibilities

Team Leadership

• Supervise, train, and mentor the back‑of‑house team, including daycare attendants/pet techs.
• Discuss job performance problems with employees to identify causes and resolve issues.
• Train or instruct employees in job duties and company policies, or arrange for training to be provided.
• Create and manage staff schedules to ensure proper coverage for daycare, lodging, and cleaning tasks.
• Initiate procedures on the job without requiring detailed instructions.
• Foster a positive and supportive team environment.
• Stress tolerance: make sound decisions, lead effectively, and remain calm under highly stressful and unexpected situations.
• Flexibility: apply own skills and abilities to new situations.
• Attend management meetings to exchange ideas for improvements, discuss further training, and assist with sales goals and hiring as necessary.
• Assist managers with day‑to‑day office tasks including reaching sales goals, marketing strategies, and hiring employees.

Dog Care

• Oversee feeding, exercise, and overall care of dogs in our daycare and lodging programs.
• Monitor dog health and behavior, addressing concerns and communicating with pet parents as needed.
• Ensure dogs are grouped appropriately for playtime & enrichment activities based on size, temperament, and behavior.
• Ensure daily enrichment procedures are followed.

Facility Operations

• Maintain a clean, safe, and sanitary environment in all back‑of‑house areas, including sleeping areas, play areas, and grooming spaces.
• Oversee daily cleaning protocols, ensuring compliance with health and safety standards.
• Manage inventory of food, cleaning supplies, and other materials, placing orders as necessary.

Safety & Compliance

• Ensure staff follow safety protocols for handling dogs and equipment.
• Monitor and maintain back‑of‑house equipment, ensuring all tools and resources are in safe working order.
• Ensure compliance concerning animal care and workplace safety.

Administrative Duties

• Keep accurate and detailed records of dog care, including feeding schedules, medications, and behavioral notes.
• Collaborate with front‑of‑house staff to communicate any special requirements or updates on individual dogs.
• Deal effectively and courteously with clients regarding status of animals or any issues.
• Answer phones, check in, and check out as necessary.
• Excellent computer skills required.

Other Duties As Assigned

This position includes any other duties as assigned by management.

Qualifications

• Minimum of 1+ years of experience in a supervisory role, ideally in a dog daycare, lodging or animal care facility.
• Strong knowledge of dog behavior and care practices.
• Excellent communication and leadership skills.
• Ability to multitask in a fast‑paced, physically demanding environment.
• Comfortable handling dogs of all breeds, sizes, and temperaments.
• Basic computer skills for record‑keeping and inventory management.
• CPR and First Aid training for animals (preferred but not required. Training offered).

Physical Requirements

• Ability to lift up to 50 lbs.
• Comfortable standing, walking, and bending for extended periods.
• Ability to work in a noisy, active environment with various breeds and sizes of dogs.

Perks & Benefits

• Competitive Pay
• Holiday Pay
• Dental & Vision Insurance
• 401 K Plus Matching
• Medical Membership to Holy City Medical Center
• Paid Time Off
• Opportunities for Advancement
• Continuing Education
• Dog Training Discounted Class Perks
• Free Doggie Daycare for 1 Dog on Shift if availability
• Discounts on pet services such as boarding, grooming, & in‑home pet sitting
• Free Animal Emergency Training
• Company Outings
• Training on dog body language & more

Important Notes

• THIS JOB IS EXTREMELY BUSY, AND FAST PACED.
• Must be extremely organized.
• Must be comfortable speaking to clients on the phone daily and in person.
• MUST BE ABLE TO WORK SOME WEEKENDS and HOLIDAYS as required.