Dog Care Operations General Manager

Dogtopia of West Frisco; Frisco (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

Dogtopia of West Frisco is seeking an experienced General Manager to lead our dog daycare, boarding and grooming operation. You will partner with ownership to drive growth, improve operations, and deliver an exceptional customer experience while building and coaching a team.

The role is hands-on and operational, overseeing 15–25 staff, managing day-to-day issues, controlling P&L, and expanding membership and community impact through The Dogtopia Foundation contributions.

Qualifications

• 3+ years in supervisory/manager roles within retail, restaurant, hospitality, membership/club, child care or pet care.
• Shows ability to own the outcome and lead a multi-functional team.
• Experience in Microsoft Office applications and store systems.

Responsibilities

• Oversee Dogtopia operations (Daycare, Boarding, Grooming) and store systems; implement new initiatives.
• Hire, train and coach staff, fostering a high-performance culture.
• Lead performance management and accountability for commitments; remove obstacles for execution.
• Own the store's profit and loss and drive financial performance.
• Deliver exceptional customer service and manage client relationships.
• Schedule and timekeeping; oversee facilities and equipment.

Skills

Leadership

People management

Operations management

Customer service

Sales & marketing

Microsoft Office

Dog care knowledge

Tools

Microsoft Office

Job description

Dogtopia of West Frisco is seeking an experienced General Manager to lead our dog daycare, boarding and grooming operation. You will partner with ownership to drive growth, improve operations, and deliver an exceptional customer experience while building and coaching a team.

The role is hands-on and operational, overseeing 15–25 staff, managing day-to-day issues, controlling P&L, and expanding membership and community impact through The Dogtopia Foundation contributions.