DoD Mission Coordinator — Field Ops & Customer Success

LMI Consulting, LLC; Cherry Point (IL); Hybrid; USD 52,000 - 76,000; Full time

Job summary

LMI is seeking a Mission Coordinator to support the Mission Manager in deploying, adopting, and sustaining RFID, GPS tagging, and sensor-mesh solutions for DoW customers. The role requires onsite presence at Cherry Point, NC, with 2-3 days per week on-site.

The candidate will help manage customer engagements, training, and continuous improvement efforts to enhance mission outcomes. This position offers an opportunity for an early-career professional to gain hands-on experience in customer

Qualifications

• Bachelor's degree in business, engineering, information systems, or a related field.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Willingness to learn new technologies in a fast-paced, mission-driven environment.
• Ability to work collaboratively across teams and support customer-facing initiatives.
• U.S. citizen with the ability to obtain and maintain a Secret-level security clearance; willingness to travel as needed.

Responsibilities

• Assist in coordinating customer success activities across DoW accounts, ensuring timely communication, scheduling, and follow-through.
• Support Field Service Representatives (FSRs) with logistics, materials, and preparation for deployments and training events.
• Help capture customer feedback, notes, and action items from meetings and field engagements.
• Maintain organized records of customer interactions, requirements, and ongoing initiatives.
• Provide on site support at customer locations during all phases of the project.
• Support the development and delivery of training materials, guides, and onboarding resources for end users.
• Assist in tracking adoption metrics, usage data, and customer success indicators.
• Help document customer success stories, lessons learned, and operational use cases to support internal teams.
• Coordinate with internal teams to ensure alignment on deliverables, timelines, and customer needs.
• Contribute to improving internal processes, templates, and playbooks for customer engagement and training.
• Help maintain centralized repositories for training materials, documentation, and program assets.
• Assist in analyzing feedback and identifying trends to inform product and training improvements.
• Provide general program and administrative support to ensure efficient execution of mission activities.

Skills

Organizational skills

Communication skills

Team collaboration

Willingness to learn

Clearance eligibility

Education

Bachelor's degree in business, engineering, information systems, or related field

Tools

Microsoft Office

Data tracking tools

Job description

LMI is seeking a Mission Coordinator to support the Mission Manager in deploying, adopting, and sustaining RFID, GPS tagging, and sensor-mesh solutions for DoW customers. The role requires onsite presence at Cherry Point, NC, with 2-3 days per week on-site.

The candidate will help manage customer engagements, training, and continuous improvement efforts to enhance mission outcomes. This position offers an opportunity for an early-career professional to gain hands-on experience in customer