DoD IT Help Desk Specialist - Secret Cleared (Arlington)

JCS Solutions LLC; Arlington (VA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability insurance (short & long)

Paid time off (PTO)

401k retirement plan with employer**

Annual Professional Development Reimb.

Job summary

JCS Solutions LLC in Arlington, VA seeks a Help Desk Specialist to provide phone and on-site support for e-mail, directories, Windows apps, and hardware/software troubleshooting. On-site at Arlington (Pentagon) with Active Secret clearance required; Top Secret preferred.

Requirements include 2 years in help desk, CompTIA A+ and Security+ certifications, and strong customer service. Competitive benefits, growth potential, and a professional development program are offered.

Qualifications

• 2 years of experience in help desk or technical support.
• Must be US Citizen.
• Experience with Windows desktop applications and email systems.
• Clearance: Active Secret; Top Secret preferred.

Responsibilities

• Provide phone and in-person support to users.
• Support users with e-mail, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.
• Troubleshoot PC and printer problems.

Skills

Customer service

Communication skills

Team collaboration

Education

CompTIA A+

Security+

Tools

Windows desktop applications

Email systems

Printer troubleshooting

Job description

JCS Solutions LLC in Arlington, VA seeks a Help Desk Specialist to provide phone and on-site support for e-mail, directories, Windows apps, and hardware/software troubleshooting. On-site at Arlington (Pentagon) with Active Secret clearance required; Top Secret preferred.

Requirements include 2 years in help desk, CompTIA A+ and Security+ certifications, and strong customer service. Competitive benefits, growth potential, and a professional development program are offered.