Senior Help Desk Lead - Defense IT Support

JCS Solutions LLC; Virginia (MN); On-site; USD 70,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid time off

401k with employer match

Professional development reimbursement

Job summary

JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting.

The role includes overseeing staff, on-site operations in Arlington, VA, and ensuring fast, effective troubleshooting across Windows environments.

Qualifications

• 5 years of experience in help desk operations or IT support.
• CompTIA Security+ or MCSA certification.
• Supervisory and team leadership experience.
• Experience managing help desk staff and operations.
• Knowledge of Windows desktop applications and troubleshooting.
• Strong communication and problem-solving skills.

Responsibilities

• Provide daily supervision and direction to help desk staff.
• Oversee phone and in-person user support operations.
• Manage support for email, directories, and Windows desktop applications.
• Ensure staff serves as first point of contact for troubleshooting.
• Coordinate resolution of hardware/software PC and printer problems.

Skills

Help Desk Ops

Security+ / MCSA

Team Leadership

Windows Support

Communication Skills

Job description

JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting.

The role includes overseeing staff, on-site operations in Arlington, VA, and ensuring fast, effective troubleshooting across Windows environments.