DoD ERP Analyst I - Secure Systems & End-User Support

Federal IT Consulting (FEDITC); Texarkana (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

FEDITC, LLC is seeking an ERP Analyst I to work in the Texarkana, TX area. This role focuses on end-user support, Windows 10/11 administration, and troubleshooting enterprise applications within a secure DoD environment.

US citizenship and an active Secret DoD security clearance are required. You will provide Tier 1/2 help desk support, manage accounts (AD), ensure STIG compliance, and coordinate with developers and DBAs to resolve escalated issues.

Qualifications

• Associates Degree or equivalent experience required.
• Experience with Windows 10/11 administration and end-user support.
• Familiarity with Active Directory, user accounts, and group policies.

Responsibilities

• Provide Tier 1/2 help desk support for end users and troubleshoot hardware/software/network issues.
• Maintain Windows 10/11 workstations, updates, and patching.
• Assist with Active Directory account management and permissions.
• Troubleshoot enterprise applications hosted on Windows servers/web environments.
• Perform basic Windows Server administration (2016/2019).
• Document incidents and resolutions in ticketing systems.
• Support software installations, upgrades, deployments, and security configurations (STIG).
• Collaborate with DBAs, developers, and system admins to resolve escalated issues.
• Provide on-site and remote support as needed.

Skills

End-user support

Windows 10/11

Active Directory

Networking basics

Troubleshooting

ServiceNow/Remedy

STIG compliance

Education

Associates Degree (equivalent experience)

Tools

ServiceNow

Remedy

AD management tooling

Job description

FEDITC, LLC is seeking an ERP Analyst I to work in the Texarkana, TX area. This role focuses on end-user support, Windows 10/11 administration, and troubleshooting enterprise applications within a secure DoD environment.

US citizenship and an active Secret DoD security clearance are required. You will provide Tier 1/2 help desk support, manage accounts (AD), ensure STIG compliance, and coordinate with developers and DBAs to resolve escalated issues.