ERP Analyst 1

Federal IT Consulting (FEDITC); Texarkana (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

FEDITC, LLC is seeking an ERP Analyst I to work in the Texarkana, TX area. This role focuses on end-user support, Windows 10/11 administration, and troubleshooting enterprise applications within a secure DoD environment.

US citizenship and an active Secret DoD security clearance are required. You will provide Tier 1/2 help desk support, manage accounts (AD), ensure STIG compliance, and coordinate with developers and DBAs to resolve escalated issues.

Qualifications

• Associates Degree or equivalent experience required.
• Experience with Windows 10/11 administration and end-user support.
• Familiarity with Active Directory, user accounts, and group policies.

Responsibilities

• Provide Tier 1/2 help desk support for end users and troubleshoot hardware/software/network issues.
• Maintain Windows 10/11 workstations, updates, and patching.
• Assist with Active Directory account management and permissions.
• Troubleshoot enterprise applications hosted on Windows servers/web environments.
• Perform basic Windows Server administration (2016/2019).
• Document incidents and resolutions in ticketing systems.
• Support software installations, upgrades, deployments, and security configurations (STIG).
• Collaborate with DBAs, developers, and system admins to resolve escalated issues.
• Provide on-site and remote support as needed.

Skills

End-user support

Windows 10/11

Active Directory

Networking basics

Troubleshooting

ServiceNow/Remedy

STIG compliance

Education

Associates Degree (equivalent experience)

Tools

ServiceNow

Remedy

AD management tooling

Job description

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

FEDITC is seeking an ERP Analyst I to work in the Texarkana, TX area.This position focuses on providing end-user support, Windows 11 system administration, and troubleshooting enterprise application in a secure DoD environment.

A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Responsibilities:

• Provide Tier 1 / Tier 2 help desk support for end users, including troubleshooting hardware, software, and network issues
• Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching
• Assist users with account management, permissions, and access issues (Active Directory)
• Troubleshoot and support enterprise applications hosted on Windows servers and web environments (e.g., Apache Tomcat)
• Perform basic system administration tasks on Windows Server environments (2016/2019)
• Support printer, peripheral, and network connectivity issues
• Document incidents, service requests, and resolutions using ticketing systems
• Assist with software installations, upgrades, and deployments
• Ensure systems meet STIG compliance requirements and security best practices
• Support secure configurations including certificate management and endpoint security tools
• Assist with data/report access and user support for enterprise systems and dashboards
• Collaborate with database administrators, developers, and system administrators to resolve escalated issues
• Provide on-site and remote support as needed

Experience/Skills:

• Strong knowledge of Windows 10/11 operating systems
• Familiarity with Active Directory, user account management, and group policies
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
• Experience troubleshooting hardware, software, and connectivity issues
• Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
• Basic understanding of enterprise applications and web-based systems
• Strong problem-solving and customer service skills

Desired Experience:

• Experience in a DoD or secure environment
• Familiarity with STIGs and cybersecurity best practices
• Basic knowledge of Windows Server administration
• Exposure to application support (not development)
• Experience with remote support tools
• Understanding of software deployment tools (SCCM, Intune, etc.)

Systems Involved:

• Windows 10/11
• Windows Server 2016/2019
• Active Directory
• Enterprise applications (web-based systems)
• Ticketing systems (e.g., ServiceNow)
• Endpoint security tools

Education:

• Associates Degree (equivalent experience)

Certifications Required:

• CompTIA Security +

Clearance:

• Active Secret Security Clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.

California Applicants Privacy Notice: In accordance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), personal information submitted in connection with your application will be collected and processed for recruitment, employment, and legal compliance purposes. Please request a copy of FEDITC's California Applicant Privacy Notice Policy for details regarding the categories of information collected, how information is used, and your privacy rights under California law from [e-mail].