SOP & User Documentation Specialist

Wet Willie's; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Wet Willie's in Memphis, TN seeks a Technical Writer to create SOPs and user documentation across departments. You will explain technical ideas in plain language and produce how-to guides, manuals, and cheat sheets.

Collaboration with customers, vendors, and executives is key to defining specifications, ensuring clarity, and delivering polished documents through drafts and final approvals. Samples of work will be reviewed, with ongoing updates as needed.

Qualifications

• Bachelor's degree in English, Corporate Communications, or similar; or equivalent experience.
• Three or more years' experience in technical writing; SOP experience preferred.
• Excellent communication skills, verbal and written.
• Samples of work, either electronic or printed, for review.

Responsibilities

• Explain technical ideas in simple language.
• Write technical direction on product announcements, marketing brochures, advertisements, marketing specifications.
• Meet with customer representatives, vendors, executives, or publishers to establish technical specifications.
• Create user documentation for a variety of material, including how-to guides and instruction manuals.
• Ensure technical verbiage is easy to understand by the layperson.
• Gather information on their subjects in libraries and on the web.
• Prepare charts, graphs, or forms to go along with rough drafts.
• Ensure fields flow in the correct sequence.
• Write clear and concise policies and procedures.
• Create tables of contents and cite sources.
• Submit copies to managers for feedback.
• Adjust copy as necessary and proofread for grammar and spelling.
• Release the document following final approval.
• Provide updates and different editions as necessary.

Skills

Verbal communication

Written communication

SOP writing

Education

Bachelor's degree in English, Corporate Communications, or similar; or equivalent experience

Job description

Wet Willie's in Memphis, TN seeks a Technical Writer to create SOPs and user documentation across departments. You will explain technical ideas in plain language and produce how-to guides, manuals, and cheat sheets.

Collaboration with customers, vendors, and executives is key to defining specifications, ensuring clarity, and delivering polished documents through drafts and final approvals. Samples of work will be reviewed, with ongoing updates as needed.