Documentation Strategy Lead: AI, Localization & Enablement

Symbotic LLC; Wilmington (MA); Hybrid; USD 125,000 - 171,600; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Job summary

Symbotic LLC in Wilmington, MA is seeking a highly skilled individual to lead product documentation strategies and improve customer onboarding. This role involves integrating documentation with training curricula, optimizing knowledge portals, and managing a high-performing team of technical writers.

Candidates should have a Bachelor’s degree in a relevant field and 8+ years of experience in technical documentation or content strategy. The position supports a hybrid schedule and offers a competitive compensation package.

Qualifications

• 8+ years in technical documentation, content strategy, or knowledge management.
• 2 years of experience leading a team in technical writing.
• Experienced with structured content models and information architecture.

Responsibilities

• Define and lead product documentation strategies.
• Integrate documentation with training curricula.
• Optimize knowledge portals for improved discoverability.

Skills

Technical writing

Content strategy

Leadership

AI-assisted content workflows

Cross-functional collaboration

Education

Bachelor's degree in relevant field

Advanced degrees or certifications in Knowledge Management

Tools

Component Content Management Systems (CCMS)

Job description

Symbotic LLC in Wilmington, MA is seeking a highly skilled individual to lead product documentation strategies and improve customer onboarding. This role involves integrating documentation with training curricula, optimizing knowledge portals, and managing a high-performing team of technical writers.

Candidates should have a Bachelor’s degree in a relevant field and 8+ years of experience in technical documentation or content strategy. The position supports a hybrid schedule and offers a competitive compensation package.