Documentation Specialist

Handi Medical Supply, Inc; Saint Paul (MN); On-site; USD 63,039,000 - 74,501,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K plus match

Incentive program

Life insurance

Paid time off

Paid holidays

Long-term disability

Short-term disability

Free parking

Volunteer pay

Green initiatives

Job summary

Handi Medical in Minnesota seeks a Documentation Specialist to review and qualify medical records for DME orders, ensuring compliance with federal, state, and payer requirements. You will handle LMN and FACE-to-Face documentation, verify insurance details, and coordinate with internal teams to keep order workflows smooth.

The role emphasizes accurate documentation, timely follow-up on work queues, and clear communication with providers and payers to enable accurate and compliant claims.

Qualifications

• Experience reviewing medical documentation for accuracy and compliance.
• Ability to verify LMN, FACE-to-Face notes and payer requirements.
• Strong communication with teammates and providers to resolve issues.

Responsibilities

• Review, qualify, and accept standard orders and medical records to authorize release of DME and supplies.
• Ensure documentation meets federal/state/payer regulations before processing orders.
• Verify completeness of files including medical records, insurance, prescriptions, LMN, and FACE-to-Face documentation.
• Log, track, and maintain documentation to meet payer qualification standards.
• Follow up on authorizations and missing documents to keep queues current.
• Communicate with insurance providers to verify eligibility and coverage.
• Collaborate with internal teams to ensure smooth documentation and order fulfillment.
• Resolve customer questions and issues by identifying problems and coordinating solutions.

Skills

Documentation review

Healthcare knowledge

Regulatory compliance

Communication

Attention to detail

Job description

Handi Medical | Minnesota’s Best Bronze Medal Winner in Medical Supplies

Do you have what it takes to join a Top Workplace in Minnesota? Handi Medical is proud to be recognized for both excellence and culture. We are seeking a Documentation Specialist whose primary focus is the review, qualification, and acceptance of medical documentation to support the timely and compliant release of durable medical equipment (DME) and supplies.

If you have experience in a healthcare or documentation-driven role, your skills may transfer well to this opportunity.

Visit our career site to learn more about our culture and team.

Position Details

• Pay: $22-$26 per hour
• Schedule: Full-Time, Monday-Friday, 8:30 AM-5:00 PM
• Location: In-person

Essential Functions

• Primary Function: Review, qualify, and accept standard written orders and medical records to authorize the release of durable medical equipment and supply orders
• Ensure all documentation meets federal, state, payer, and regulatory compliance requirements prior to order processing
• Review each file to confirm all required documentation is complete and compliant, including medical records, insurance information, prescriptions, Letters of Medical Necessity (LMN), and Face-to-Face documentation
• Ensure all orders are revenue-qualified and result in clean, accurate claims
• Accurately log, track, and maintain documentation to meet payer qualification standards
• Complete timely follow-up on documentation-related work queues, including authorizations, missing documents, and order processing
• Communicate with insurance providers to verify eligibility and coverage, documenting all interactions accurately
• Collaborate with internal departments to ensure smooth documentation and order fulfillment workflows
• Resolve customer questions, concerns, and documentation-related issues by identifying problems and coordinating solutions

Our Mission is to Enrich Lives with respect, integrity, compassion and excellence!

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Benefits include but are not limited to:

• health
• dental
• vision
• 401K plus match
• incentive program
• life insurance
• paid time off
• paid holidays
• long-term disability
• short-term disability
• free parking
• volunteer pay
• green initiatives

We are on the Green Line!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.