Documentation Manager

Recorded Future; Boston (MA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Documentation Manager to spearhead a global content function. In this pivotal role, you will define and scale documentation strategies, ensuring high-quality content that empowers users. Your contributions will enhance product adoption and engagement across a diverse user base. This innovative firm values inclusion and high standards, offering a collaborative environment where your expertise can shine. If you're passionate about creating impactful documentation in a dynamic SaaS environment, this opportunity is perfect for you.

Qualifications

• 6+ years of experience in technical writing or documentation management.
• Ability to manage content strategy and hands-on creation/editing.
• Experience leading large-scale documentation projects.

Responsibilities

• Build scalable documentation workflows and review processes.
• Audit and standardize an existing library of 2,200+ documents.
• Create high-impact self-service content to reduce support friction.

Skills

Technical Writing

Documentation Management

Project Management

Communication Skills

Prioritization

Education

Bachelor's Degree in a related field

Tools

Zendesk

Confluence

Jira

Job description

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!

Join Recorded Future as our first-ever Documentation Manager and lay the foundation for a global, high-impact content function. In this newly created role, you'll define and scale the documentation strategy across all modules of our platform. You'll introduce scalable workflows, elevate the quality and consistency of content, and empower customers to self-serve, learn, and adopt with ease. Your work will play a critical role in driving engagement and product adoption across a global user base.

What You'll Do as the Documentation Manager:

• Build scalable documentation workflows with SLAs, review processes, and unified content standards


• Audit, consolidate, and standardize an existing library of 2,200+ documents


• Manage and evolve the global content translation initiative


• Create high-impact, self-service content (FAQs, how-to guides) that reduces support friction


• Develop best-practice resources (e.g., flowcharts, decision trees) to guide users through complex workflows


• Launch a strategy to transition customer-facing documentation into public-facing assets


• Collaborate cross-functionally and lead with a builder mindset

What You'll Bring as the Documentation Manager:

• 6+ years of technical writing or documentation management experience in a SaaS environment, ideally within cybersecurity


• Demonstrated experience leading large-scale documentation projects and process rollouts


• Ability to manage both content strategy and hands-on creation/editing


• Experience working across Product, Engineering, and Marketing teams


• Familiarity with tools like Zendesk, Confluence, Jira; bonus for AI-driven automation


• Understanding of cybersecurity or similarly complex domains


• Strong communication, prioritization, and project management skills

Why should you join Recorded Future?
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Linkedin, Instagram&Twitter: What's happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [e-mail]

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.