Director, Documentation

HealthEdge Software, Inc.; Boston (MA); Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Director of Documentation to lead the transformation of technical documentation and knowledge management. This role involves overseeing a global team, implementing AI-driven strategies, and enhancing user engagement through video-based training. The ideal candidate will possess extensive experience in healthcare technology documentation and a passion for knowledge accessibility. Join a forward-thinking company dedicated to improving customer experiences through clear, compliant, and user-friendly documentation.

Qualifications

• 10+ years of experience in technical documentation.
• Experience managing onshore and offshore teams.
• Strong proficiency in structured authoring tools.

Responsibilities

• Develop and execute a comprehensive documentation strategy.
• Lead and mentor a global team of technical writers.
• Ensure documentation aligns with healthcare regulatory standards.

Skills

Technical Documentation

Leadership

AI-Powered Documentation

Healthcare Technology

Content Analytics

Stakeholder Management

Education

Bachelor's Degree

Master's Degree

Tools

MadCap Flare

Oxygen XML

Adobe FrameMaker

Paligo

Job description

Overview

Position Overview:

The Director of Documentation will play a critical role in shaping the future of HealthEdge’s technical documentation and knowledge management. This role will oversee the creation, optimization, and automation of customer-facing and internal documentation ensuring that all content is clear, accurate, and aligned with regulatory standards.This leader will manage onshore and offshore technical writing teams, champion AI-driven documentation strategies, and expand video-based training initiatives to enhance customer experience. The ideal candidate is a strategic thinker, an expert in healthcare technology documentation, and a passionate advocate for knowledge accessibility.

Your Impact:

Documentation Strategy & Leadership

• Develop and execute a comprehensive documentation strategy ensuring clarity, compliance, and usability.

• Lead and mentor a global team of technical writers, fostering a culture of collaboration, innovation, and excellence.

• Standardize documentation processes, ensuring consistency across user guides, API documentation, release notes, troubleshooting guides, and FAQs.

• Establish structured authoring standards (e.g., DITA) and implement a robust content governance framework for version control and content lifecycle management.

• Oversee the integration of AI-driven automation tools to streamline documentation workflows, improve efficiency, and enhance content personalization.

Content Development & Optimization

• Ensure documentation is comprehensive, structured, and easily accessible for both technical and non-technical users, including healthcare payers, system administrators, and developers.

• Expand the use of video-based training materials, interactive tutorials, and visual documentation to improve learning outcomes and user engagement.

• Leverage content analytics to measure user engagement, search effectiveness, and documentation gaps, continuously optimizing based on insights.

• Collaborate with Product, Engineering, Customer Support, and Compliance teams to align documentation with product updates and regulatory requirements.

Compliance & Industry Alignment

• Ensure all documentation aligns with healthcare regulatory standards, including HIPAA, NCQA, CMS, and other payer-related compliance requirements.

• Maintain detailed API documentation and integration guides to support HealthEdge’s interoperability initiatives and third-party integrations.

• Work closely with Legal, Security, and Compliance teams to ensure all documentation meets industry and customer-specific security and privacy requirements.

Innovation & Continuous Improvement

• Stay ahead of emerging trends in AI-driven content automation, structured authoring, and digital learning platforms.

• Drive the adoption of cutting-edge documentation technologies, such as chatbot-assisted help, dynamic content personalization, and voice-enabled documentation.

• Lead initiatives to improve self-service capabilities, ensuring customers can easily find answers through well-structured knowledge bases and AI-enhanced search.

What You Bring:

• 10+ years of experience in technical documentation, with at least 5+ years in a leadership role overseeing distributed teams.

• Experience managing onshore and offshore technical writing teams supporting SaaS-based healthcare technology products.

• Proven expertise in AI-powered documentation solutions, content automation, and video-based learning methodologies.

• Deep understanding of healthcare payer technology, regulatory compliance, and enterprise software documentation best practices.

• Strong proficiency in structured authoring tools, content management systems (CMS), and documentation platforms, such as MadCap Flare, Oxygen XML, Adobe FrameMaker, or Paligo.

• Knowledge of FHIR, HL7, API documentation standards, and healthcare interoperability frameworks.

• Excellent leadership, communication, and stakeholder management skills, with the ability to collaborate effectively across teams.

• Analytical mindset with experience using data-driven insights to optimize documentation strategies and content delivery.

Geographic Responsibility: Remote, US

Type of Employment:Full-time, permanent

Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this positionin compliance with the Americans with Disabilities Act of 1990.Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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