Manager - Documentation West & North India

Sea-lead; India (PA); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Manager for Documentation in West India. This pivotal role involves overseeing the Import Documentation process, enhancing customer experiences, and ensuring compliance with local regulations. The ideal candidate will possess strong leadership abilities and a deep understanding of customer service within the logistics sector. Join a dynamic team where your strategic insights and operational expertise will drive efficiency and improve overall performance. If you are passionate about documentation management and customer service, this opportunity is perfect for you.

Qualifications

• 9-10 years of experience in Import Documentation and Customer Service.
• Strong leadership skills to manage and enhance team performance.

Responsibilities

• Oversee Import Documentation process for West India, ensuring accuracy and compliance.
• Enhance customer experience with timely updates and resolving queries.

Skills

Import Documentation Management

Customer Service Excellence

Strategic Leadership

Regulatory Compliance

Stakeholder Coordination

Education

Bachelor's Degree

Master's Degree

Job description

Department: Customer Service

Location: India

Experience required: 9 - 10 years

Manager– Documentation West & North India

Department:

Customer Service

Grade: F

Reporting to:

Direct reports:

None

Job purpose:

The primary role of the Manager, Documentation – West India is to oversee and manage the end-to-end Import Documentation process for the West India region. This includes ensuring accuracy, efficiency, and compliance in handling the Import Doc cycle, managing customer interactions, and resolving operational issues. The role requires strategic leadership to streamline processes, enhance customer experience, and improve overall team performance. This position reports to the Head, CS & Doc, India.

Main tasks and responsibilities:

Lead and manage the Import Documentation team for West India, ensuring smooth execution of the Import Doc cycle.

Enhance customer experience by ensuring accurate and timely updates on BL/Invoice and resolving manifest queries.

Ensure accurate invoicing, including proper GST requirements and application of local charges/detention tariffs within the system (automated/manual).

Handle exception requests and manage delays by coordinating with internal/external stakeholders like Sales, Finance, Operations, Surveyor teams, and Load Port Offices.

Ensure timely communication with Load Port Offices for Import BL information and coordinate with customers for correct and timely CFS/DPD nomination.

Conduct prescribed KYC checks and maintain accurate data/records as per policy.

Monitor and follow up on uncleared Import boxes and return of empty equipment.

Manage DO release extensions after collection of charges and damage charges collection before offload at the empty yard.

Adopt new processes/tools and contribute to system improvements to enhance efficiency and productivity.

Ensure compliance with local regulatory requirements, company processes, and policies.

Key interactions (Internal | External):

External: Customers | Surveyors | Empty Depot

Internal: Operations-Sales-Finance-CS Management | Agency Offices

Education requirements:

Language requirements:

Bachelor/Master

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