Document Support Specialist -Overnight

Citi; Sioux Falls (SD); On-site; USD 38,000 - 56,000; Full time

Job summary

Citi in Sioux Falls, SD is hiring a Doc Support Specialist 2 for overnight, on-site work. You will verify documents, image files, and process basic to moderately complex tasks while ensuring accuracy and compliance. The role supports multiple business lines with strong attention to detail and standard procedures.

Ideal candidates have a high school diploma and solid communication skills. The job includes benefits and a scheduled overnight shift, with a 20% shift differential for evening/night

Qualifications

• Must lift 50 to 70 pounds consistently.
• Intermediate computer, math and data skills.
• Follow established procedures to complete moderately complex assignments.
• Clear and concise verbal and written communication with customers.
• Maintain organizational skills and multi-task effectively.

Responsibilities

• Verify receipt of all documents and check for accuracy.
• Archive/storage, retrieval, and reconciliation of documents as received.
• Image documents into database and return electronic files.
• Resolve moderately complex issues and escalate when needed.
• Support one or two business lines in a single system or multiple portfolios.
• Prepare documents for review and modify contracts within established procedures.
• Monitor daily work lists and queues to process work within set time constraints.
• Produce simple loan/trade documents on request.
• Interact with legal institutions and dealers/customers to complete work requirements.
• Process information—code, categorize, calculate, and verify data.
• Administrative support—photocopying, sorting and distributing mail.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Data skills

Office equipment

Education

High School diploma

Tools

Scanner

Copier

Fax machine

Computer

Job description

The Doc Support Specialist 2 performs basic assignments. Works under direct supervision. May service a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Requires basic written, verbal and listening skills. Basic knowledge of the organization. Selects best course of action from multiple, defined options. Selects appropriate procedures to resolve problems which may involve uncommon variations. Anticipates problems and recognizes when to deviate from standard practices.

Responsibilities

• Verify receipt of all documents received and check for accuracy and completeness.
• Records duties include archiving/storage, retrieval, and reconciling documents as received.
• Imaging duties include setup, document preparation and scanning documents into database and returning electronic files to appropriate business lines.
• Resolves moderately complex issues and escalates as required.
• May support one or two business lines in a single system or multiple portfolios (records retention).
• Prepares documents for review, follows up with clients and modifies contracts within established procedures while meeting quality standards.
• Monitor daily work lists and queues to process work within set time constraints.
• Produces simple loan/trade documents upon request.
• Interacts with legal institutions and dealers/customers to complete work requirements.
• Sort and prep incoming documents to be imaged.
• Process information - compiles, code, categorize, calculate, and verify information or data.
• Administrative Support - photocopying, sorting and distributing mail.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Must be able to lift 50 to 70 pounds consistently.
• Ability to use a variety of office equipment (phone, fax, copier, computer, scanners).
• Intermediate computer, math and data skills.
• Ability to follow established procedures to complete moderately complex assignments.
• Consistently demonstrates clear and concise verbal and written communication skills— involves interactions with internal and external customers.
• Maintains organizational skills— proven ability to multi-task, prioritize work, pay attention to detail.

Education

• High School diploma or equivalent

Location

Sioux Falls, SD

Work Schedule

• Primary Shift: Monday to Friday, 12:30am to 9:00am.
• Saturday Rotation: Every other Saturday, you will work the same shift hours (12:30am to 9:00am).
• Compensatory Day Off: When you work a Saturday, you will receive a Wednesday off during that week.

This position is an overnight position and requires working 100% on‑site.

This position pays a 20% shift differential for hours worked between 7:00pm and 7:00am.

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.